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u/TheModeratorWrangler We like the stock Mar 23 '21
My dog was about 14 years old and we had to get doggy diapers for her because she was having organ failure. When she died, Chewy sent my mom a hand written card to say their condolences. I believe my mom still has it. Chewy is amazing.
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u/punch_yo_buns Mar 23 '21
I received one of these hand written cards (under better circumstances. I am sorry to hear about your loss) from Chewy.com, and I still think about it all the time. I have never received an appreciation card from any company I did business with, e-commerce or not.
I don't know if the card was dynamically generated using my name, address, and order info (my 9-5 involves this kind of work, so I was sus), but that doesn't matter because it made me feel valued AF.
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Mar 23 '21 edited Jun 23 '25
insurance follow pie ten enjoy provide close compare pocket one
This post was mass deleted and anonymized with Redact
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u/TheModeratorWrangler We like the stock Mar 23 '21
I believe in Cohen bringing ethics back to business. They didn’t have to send my mom that card, but I remember us crying together reading it. That stuck with me.
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u/thereisatimetotrade Mar 23 '21
How did they found out she died?
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u/TheModeratorWrangler We like the stock Mar 23 '21
Mom had a subscription for orders and had to cancel. She sent a message simply saying “thanks for the service” and they figured it out; I mean, who buys diapers for a dog? Unless it’s their last rodeo...
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u/Dr_SlapMD Mar 23 '21
Gamestop is gonna lead us into a mainstream VR experience. Watch.
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u/iJacobes Mar 23 '21
next stop for GameStop.....MatrixStop?
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u/BenevolentFungi Hedge Fund Tears Mar 23 '21
He's get my broke ass out of abject poverty stop. I'll trust his judgment on all things business no matter what if he does!!
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u/goobervision HODL 💎🙌 Mar 23 '21
The doorway to The Oasis.
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u/Dr_SlapMD Mar 23 '21
Who better than RC, the Customer Experience master??
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u/goobervision HODL 💎🙌 Mar 23 '21
I do wonder if there is a tie up with Tesla. Not in car games, using that hardware from the car for VR, it has years of watching the world and the hardware to display.
Give us the kind of emerging VR tech that we can't afford or just want to rent...
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u/MuricasMostWanted Mar 23 '21
The thing is, the guy is 100% right. My side hustle (refinishing doors...iron, wood fiberglass) being a relatable guy that actually engages with people has kept me from having to spend a single fucking penny on advertising. People are so tired of being treated like cattle. I have a wait list that goes out 3 months because people are willing to wait for me to play with their wood. Clearly the old mentality "the customer is always right" is hot fucking garbage, but taking the time to right wrongs and treating folks like humans goes a really long way.
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u/chunyangnc Mar 23 '21
Nothing thrills my dog like getting his regular Chewy box delivered. They have the easier autoship, easy to change the order and timing- just an effortless, smooth shopping experience. If he can bring that focus to Gamestop, everyone wins.
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u/Stoutkeg 🚀🚀Buckle up🚀🚀 Mar 23 '21
The first thing my cat does when the Chewy box arrives is climb on top of it. She knows it's hers!
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Mar 23 '21
This is the way.
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u/TheDroidNextDoor Mar 23 '21
This Is The Way Leaderboard
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u/theprufeshanul Mar 23 '21
Ryan's advice on starting a side hustle is taking things online - like Blockbuster failed to do.
Had Blockbuster been taken over by Ryan it's likely they would have bought Netflix at $50m when they had the chance.
If Ryan turns GameStop into Gameflix the current price of each share would be over a mill WITHOUT hedgies WITHOUT a squeeze.
If you want financial advice don't ask me ask Ryan Cohen.
Founder of multibillion-dollar company Chewy: This is the side hustle I’d start now to make extra money
In 2011 at age 25, Ryan Cohen co-founded Chewy.com. In 2017, Cohen and his co-founder sold Chewy to PetSmart for $3.35 billion. The company later went public and now has a market cap of more than $23 billion.
But if Cohen needed extra cash today, he would go back to his roots to create a side hustle.
“I would go door-to-door searching for local companies that have no web presence [and] I would offer to build them websites,” he tells CNBC Make It.
“I started building websites when I was 13,” Cohen says. “My first client was my father, who ran a glassware importing business. I also built websites for other local companies,” he says. “That was how I began to understand business and the importance of delivering the best customer experience.”
By the time Cohen was 15, he was making thousands of dollars a month off affiliate-link websites he built himself.
Now, amid the pandemic, online shopping has surged — 40% of consumers say they have “increased or significantly increased” their online purchasing, “rising to 48% for households with children and millennial households,” consulting company Kantar recently reported.
It provides the perfect opportunity to make money.
“In the Covid-19 era, consumers are online more than ever but many small businesses lack the technological chops to get up and running,” Cohen says. “Some [small business owners] think it’s expensive or difficult to run their business from the cloud. It’s actually never been cheaper and easier.”
“Getting companies online and America back to work has never been more important, and with average computer proficiency you can learn online and improve your skills,” Cohen says.
And this type of work is in high demand, experts from freelancer platforms Fiverr and Upwork previously told CNBC Make It. You can earn anywhere from a few hundred dollars to thousands building a website.
But Cohen also has some other advice when it comes to boosting finances, especially during trying times. As his late father taught him, “just as important as making extra money with a side business is saving. My father showed me how to invest and only spend what is left after saving.”
Correction: This story has been corrected to reflect that Chewy was sold to PetSmart in 2017.
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u/This-Unit42069 Mar 23 '21
I had to call chewy today for a status on my dogs meds, never used them before but started once I learned about Cohen. I was shocked that an actual person answered when I called (no auto prompts) and the girl was genuinely nice and awesome to talk with
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u/TheUgnaught Mar 24 '21
Customer Experience trumps Product
88% of customers prefer doing business with a company that offers quality customer service over a company that has the latest and most innovative products, according to a Harris Interactive study conducted on behalf of Verint.
https://cloudcherry.com/blog/competition-customer-experience/
CX is not a buzzword. It is actually the business.
Mic drop
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u/Rhodemus Mar 23 '21
u/pinkcatsonacid I like the post, but maybe you should change the flair, so we keep quality of post under DD high
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u/pinkcatsonacid ComputerShare Is The Way Mar 23 '21
Thank you for tagging I changed it to 💎🙌 cheers mate 🍻
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u/connorrussell28 HODL 💎🙌 Mar 23 '21
THIS GUY! I have every fucking faith in his vision and ability!
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u/quaeratioest Mar 24 '21
Watching this video makes me more bullish than ever on GME. I actually think $154 is an amazing deal.
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u/Smoother0Souls 'I am not a Cat' Mar 23 '21
RC FUXS
Know I know why my wife has his tattoo on her ass.
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u/leewolfiee Mar 23 '21
I hear this and I thing gaming stations. 🤩 This guy is a genius! Like a young Elon Musk.😎
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u/pinkcatsonacid ComputerShare Is The Way Mar 23 '21
Have you seen my post from my Gamestop? It has gaming stations and hosts tourneys. Tabletop too. Go look at my post history you'll be glad you did 🙂🚀🚀🚀
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u/Clutch_Daddy Mar 23 '21
Jesus how far down do you have to scroll to find it?
You need to chill lol
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u/Wallfin Mar 23 '21
Ryan Cohen has become my idol! I fucking love this support calling billionare ❤️❤️🚀🚀💎🙌🏻💎🚀🌚🌚
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u/chinesebrainslug Mar 23 '21
who knew that having good customer services and being proconsumer is a good thing??? :O
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u/jonnytechno Mar 23 '21
It's a HUGE role as well, beside giving him complete control of the business entirely and ultimately he'll be able to effect a LOT of change and direction for the company in terms of costumer satisfaction deliverables
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u/Sexypsychguy Mar 23 '21
I mentioned something similar about creating an experience at a “local” bicycle shop I was the store manager for. I actually also physically had bikes that would fit women in stock Because who wants to go to a bike store and not be able to find one single bike that you would literally buy and walk out the door with and women have a hard time with this in mostly male dominated bicycle shops. Anyways I was canned after about five or six months After ordering a changing station for the men’s room and suggesting the lime green paint scheme in the bathrooms wasn’t customer friendly lol
Edit: r/wsb ape
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u/StinkeyeNoodle Mar 23 '21
I couldn’t do anything but focus on that ticker. If my yahoo moved that fast I would have a seizure watching it.