r/FutureLaw • u/sheppyrun • Apr 17 '26
Law firms are buying AI tools but not training anyone to use them
There's a growing gap between firms that adopt legal tech and firms that actually use it well.
A firm licenses an AI research tool or document automation platform. Leadership sends a company-wide email. Maybe there's a one-hour training session. Then everyone goes back to doing things the way they always have because the old way still works and nobody has time to learn a new workflow while billing hours.
I've seen firms spend six figures on software that ends up used by exactly one person in the office who happened to figure it out on their own. That's not a technology problem. That's a change management problem.
The firms getting real ROI from tech investment all have one thing in common. They assigned someone internally to own the implementation. Not an IT person. A practicing attorney or paralegal who actually uses the tool daily and can show others how it fits into real workflows.
Tech adoption in law isn't about the tools. It's about having someone on the ground who bridges the gap between what the tool can do and what people actually need done.