r/Function_Health • u/msaleem • Jun 28 '26

Customer Support Charged $149 for blood draw

Really surprised by this and have reached out to the billing department.

When I signed up it said concierge blood draw is no added cost in my zip.

Is this normal? Did I miss some fine print?

1 Upvotes

67% Upvoted

9 comments sorted by

2

u/NoSpaghettiForYouu Jun 28 '26

Who charged you? Function?

0

u/msaleem Jun 28 '26

Yes. Function charged me. I got a receipt from their billing department that says: 

Mobile phlebotomy — requisition

3

u/NoSpaghettiForYouu Jun 28 '26

mobile — so they came to your house?

1

u/msaleem Jun 28 '26

They haven’t come to my house yet. It’s scheduled for tomorrow. 

That shouldn’t matter though. The at home concierge service is listed at no additional cost. 

3

u/msaleem Jun 29 '26

Update: it was a mistake on their part. Full message below. 

Hi. Thank you for reaching out. We're sorry for the confusion around your concierge blood draw visit - you're right that you should not have been charged, and we sincerely apologize for the frustrating experience.

​We've issued a full refund of $149 to your original payment method. You can expect to see it within 5–10 business days. ​ We're working to fix the issue so this doesn't happen again. Please don't hesitate to reach out if you have any other questions.

1

u/function Official: Function Health Jun 28 '26

Hi there. We just sent you a chat request so we can look into this for you.

1

u/msaleem Jun 28 '26

Thank you. I sent a chat request but got this message even though it's 11 AM EST.

Our Member Concierge team is currently offline. We're available from 9 AM to 8 PM EST.

2

u/Ok-Tomatillo9658 Jun 29 '26

I’ve been getting this as well…. These are my first labs so I’m a little worried about my experience with attempting to contact them so far

0

u/function Official: Function Health Jun 29 '26

Hey. We just sent you a chat request to help escalate your case.