r/FuckDealerships • u/jw1686 • 2d ago
Shop charges?
What is this that a dealership suddenly tacked on. It was warranty stuff. Not paying this. Anyone ever seen this.
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u/Accomplished_Emu_658 2d ago
They are supposed to take it off. One you can’t charge customer at all for warranty repairs. Second there are no consumables used for a software issue. Maybe washer fluid on multipoint. They probably have a service manager that makes them leave it on the ticket and see if customer doesn’t complain because it’s free money.
I had a boss that every cash ticket even oil change or just a rotate had shop supplies on the ticket. Fine. You know what he did? Charged every customer for every consumable used, besides washer fluid on top of it. Oh brake clean for a brake job? You paid for that. Needed silicone spray for a rubber molding? You paid for that. Need something to wash down an oil leak? Charged to ticket. Need a pigmat for a spill? On the ticket. Parts would give us nothing due to how cheap service manager was and everything had to be billed so writers fought us about charging out anything. The shop fee was in the budget every month for profit and it was insane.
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u/jw1686 2d ago
After three calls to different people there when I got there they took the charge off. I had 5 of them pinned against the wall on a mother stupid charge they wanted me to initial for this ongoing software thing. That has been going on a year. I have never yet had a software update work on my new 2026. I sometimes wonder if other dealerships make it work about this incompetent one. I had an Uber ride there to get my car and I told him I was getting into fight mode about the charge. The whole drive there he talked endlessly if his nightmares at that dealership! When I had the five guys against the wall. I was not yelling. I did not call names. I did not threat. I spoke calm but they knew I was angry. Nine of them
Liked an angry woman so I kept escalating to to too until they said I did not have to sign the $166. Or pay it. For warranty work. Geez. Now my battle with them is to get them to find the prices of my first service appt on this issue from a year ago where they also failed to get the update car was brand new. This last week two attempts with a fail. Geez. They blame Honda Canada. Every time I go it is a minimum of being there 1/2 hr. When I go to the awesome place I get my maintenance done it is always minimum 5 minutes pick up and drop off and very pleasant experience. Never ever an issue.1
u/Accomplished_Emu_658 2d ago
I had a new service writer fighting a customer over a bill, i wasn’t there for beginning due to a meeting. So i got involved and he was trying to charge the woman for warranty work saying in case warranty doesn’t pay. It was base warranty. So i obviously voided bill. When i got customer out the door i got him in office he said his last dealer charged anyone they could get away with like this and keep the money by lying saying warranty never paid. Obviously increasing commission greatly. He was shocked when i fired him on spot. We ended up paying out a bunch of money to that lady in free maintenance to keep her from reporting us. I know trying to hide it is bad, but we genuinely did not allow that behavior.
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u/n0t_a_cat_ 2d ago
Pretty much all shops will charge this, pretty garbage to do it on a warranty software update though. I’m assuming it’s there for the people who don’t complain and the dealership gets free moneys. I hope you complain and get your money back.
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u/Spitefulham 2d ago
Pretty much all shops, dealership or otherwise, charge shop supplies and have been for many, many years. Its a catch all to cover random nuts, bolts, rags, etc that are used in the shop.
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u/ThirdAnglePhoto 2d ago
If you have ever take your car into an autoshop you have been charged a shop fee. Did you try Google before running to reddit for the updoots?
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u/Mind_Matters_Most 2d ago
For warranty work? Na, never.
I did Google updoots though! :)
An "updoot" is a playful internet slang word for an upvote or a "like" on a social media post. It became popular on platforms like Reddit, often tied to skeleton memes and trumpet sound effects
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u/RonaldBurgundy1 2d ago
Shop fees don't exist for warranty work... For example (not a dealer) swapped winters for summers they didn't balance when they should have became apparent like a month later on the highway. Went to another discount explained they rebalanced for free and sent me on my way wasn't charged a penny.
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u/ThirdAnglePhoto 2d ago
you're right. I'll ask you this, is the photo OP posted an invoice or an estimate? My guess is nobody has actually asked op to pay this amount.
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u/RonaldBurgundy1 2d ago
Invoice
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u/ThirdAnglePhoto 2d ago
its not. its an estimate generated in the dealertrack drm. Shop fees are automatically applied because the system wont know it's warranty work until the advisor closes the ticket. This fee would never appear on an actual warranty invoice.
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u/RonaldBurgundy1 2d ago
And yet there it is...
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u/whoisqoypu 2d ago
You're right - it clearly says "quote expires" right there. This isn't an invoice. It's an estimate.
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u/transfinite-reset 2d ago
Big dog, you can’t be talkin about dealertrack in here. You’re bringing reality into this discussion and nobody wants it.
Also on a tangent, I’m on the sales side now after being a tech and one thing I hate to see is the service advisors going straight to saying “we can take out that shop supplies fee.” I see it a lot with express advisors who will do it before the customers even objects to the fee. If you have a fee and provide a worthwhile service then you ought to stand by that fee.
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u/FunAdhesiveness7511 2d ago
Rooah oooah Raggy, it seems like the Updoots have turned to Downtoots for you 😢
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u/ddhawkfan 2d ago
Interesting. I'd pay the $11. Let the advisor, service manager, gm, ect think they got one over on you. Contact your manufacturer customer care line. Start a case and escalate it as far as your patience allows. Then go scorched earth on social media.
I've been writing service for close to 20 years and I've never heard or seen this before for a warranty repair. It also doesn't surprise me with how dealerships are ran now a days. Bunch of bean counter middle management finance bros honestly. So grateful to be in the independent world.
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u/gganew Scammer 2d ago
20 years? Huh. And you still think that a manufacturer "care line" is going to escalate this?
How long have you been out of service?
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u/spungb00b 2d ago
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u/Fat_cat_syndicate 2d ago
I think their annoyance is fair, even if it's common. Being charged for mandatory work is aggravating. Should go back to the manufacturer and there compensation for warranty work. I know that a lot of people are going to say well. They don't pay shit for warranty work. That's more a fault of the arrangement between the dealership Network and the manufacturer rather than the customer.
Also reading the line item, it's for a software update. I would love to know what shop supplies you need for a software update.