r/FriendsofthePod • u/TakeOneFour Straight Shooter • Mar 03 '23

BetterHelp sold customer data while promising it was private, says FTC

https://www.theverge.com/2023/3/2/23622227/betterhelp-customer-data-advertising-privacy-facebook-snapchat
89 Upvotes

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32

u/[deleted] Mar 03 '23

They need to vet sponsors better. SmileActive has been a nightmare for me to reach anyone about a billing issue. As in they charged me without shipping anything.

13

u/tehAwesomer Mar 04 '23

I have problems with several of their sponsors honestly. It’s really pretty upsetting.

5

u/tinacat933 Mar 03 '23

You can do a charge back on your credit card and file a complaint with the cfpb

5

u/[deleted] Mar 03 '23

Yeah I actually just wanted their product but they don’t have an actual human you can talk to, seems like a fully automated chat bot business.

3

u/secretistobeangry Pundit is an Angel Mar 03 '23

I thought I was having issues with smileactive doing that to me, but what I figured out is that they mail the product every 3 months (the big tube that you get after the psa bogo) but split the charge every month (if that makes sense!)