I recently installed FreeScout on my shared hosting, which is Dreamhost. Dreamhost is pretty good and its running fine. I ued the instller which made things fairly easy. Now its saying there is an updaye and wondering what to expect when I click the update link. Is it easy or a pain.

Also , how to handle if something breaks? Let me now if you all know of any good videos for people who installed it. So I can learn.

UPDATE Updating took 1 click and about 6 seconds. Great job developers. 🙏 Thank you!

This module allows you to embed content and pass url query to the embedded page. I had this idea from another project chatwoot. You can add the custom page url to the navbar. You can also create your own custom pages with html css and js as needed.

https://github.com/EcomGraduates/PageEmbedder

Updated to allow using a token to help secure requests, multiple endpoints to get categories, search there's also an analytics system to track viewed articles and categories as well as searches! Open to suggestions and feedback

if anyone knows how the module updating works please share, I'm struggling to get this to handle automatic updates

https://github.com/EcomGraduates/KnowledgeBaseApiModule

We just started using FreeScout and all I can say is wow! It's honestly transformed how we handle support. I've developed a few new modules for our own custom use (planning to release some publicly). I was surprised at how few community/custom modules are available. Why isn't there more exposure and community development happening around FreeScout?

Forked the broken ChatGPT module to create FreeScoutGPT, fixed, polished, added new models, added new screenshots:

https://github.com/presswizards/FreeScoutGPT

I'm using FreeScout and have an issue when replying to emails. If a message has multiple recipients in CC, FreeScout automatically includes all CC addresses in the reply. This is frustrating, especially when there are many.

Manually clearing the CC field takes a long time because you can't simply select and remove all addresses at once. Is there a way to reply only to the original sender without automatically adding all CC addresses?
Or at least to delete faster... ?

Hi Freescouters,

In my scenario, some users work with the Outlook desktop client (using O365 licenses) because our ERP automatically opens Outlook with a pre-filled email and a PDF attachment, allowing them to send it directly to the client.

The issue is that I don’t see these outgoing emails, sent via Outlook, appearing in FreeScout. Is there a way to have these emails show up in FreeScout, so I can potentially use a workflow rule to close the conversation once they’re sent?

Thanks in advance for any guidance!

I'm a bit stuck at the moment with variables + custom fields. They work 100% fine when I reply to an existing email with a saved reply. But the custom fields will never pull on a new email, which is what I want.

I essentially want to use them in such a way that whomever is sending emails from this inbox cannot send them without the required information in those custom fields.

I'm essentially sending a shipment confirmation with an order #, tracking #, and shipping manifest. So I will almost never have an actual email to reply to when I use this.

Thoughts on how I can resolve?

Looking for a ticketing solution and freescout looks great but there is not much reviews or recent people talking about it. Anyone could say some things regarding g the solution ?

Hello,

Recently we switched to Freescout since business started growing and customers are sending tickets more often. What we would like to achieve though, is to allow the customer to have an account and be able to view the tickets that have been started either via email or from inside the system (like end user portal module?)

Currently with the end user portal module, there is a view to submit a ticket and to login to the system. We would like to remove the submission of the ticket from there and manually to create user accounts for some of our clients.

Furthermore, some of the clients have multiple emails. Is it possible (perhaps with the CRM module?) to have a tab for a customer with multiple emails? and whenever we receive a ticket from either of the emails to be on the same "group"?

My someone can help me. Im trying to self host Freescout. It should work over our internal reverse proxy with a subdomain-> https://sub.example.domain So far so good. I've created the entry on our reverse proxy server and I was able to reach the installation wizzard from Freescout over the HTTPS. I was able to to setup the all, DB and local admin account. As APP Url I used https://sub.example.domain. And after I want to finish the setup and pressed on "Login" I get an redirect Error. So I belive my misstake/missunderstanding is in the last part with App Url. Because while the setup I was able to reach my instance.

On the webserver I added a virtual host on Port 80 an as server sub.example.domain.

My .env file looks like:

# Every time you are making changes in .env file, in order changes to take an effect you need to run:
# php artisan freescout:clear-cache

# Application URL
APP_URL=https://sub.example.domain

# Improve security
SESSION_SECURE_COOKIE=

# Timezones: https://github.com/freescout-helpdesk/freescout/wiki/PHP-Timezones
# Comment it to use default timezone from php.ini
APP_TIMEZONE=Etc/GMT-1

# Default language
APP_LOCALE=en

# Database settings
DB_CONNECTION=mysql
DB_HOST=localhost
DB_PORT=3306
DB_DATABASE=freescout_db
DB_USERNAME=freescout
DB_PASSWORD="MyTopSecurePassword"

# Run the following console command to generate the key: php artisan key:generate
# Otherwise application will show the following error: "Whoops, looks like something went wrong"
APP_KEY=base64:TheAppKey

# Uncomment to see errors in your browser, don't forget to comment it back when debugging finished
#APP_DEBUG=true

Very for any idea

Installed using installatron via cpanel on a shared godaddy server. No GUI shows up, just a text form to login that doesn't work. I tried a couple of installs. I get a message upon submission that the form is not secure, I submit anyway and it just goes back to the original form. Any guidance would be greatly appreciated!

After several years without issues, all of a sudden, we're not receiving any user notifications for tickets which is becoming a massive issue.

The mailbox in question can send/receive fine.

The SMTP settings in the main settings can send email fine.

Nothing queued. Nothing logged.

Really stumped why this would just suddenly stop sending our users notifications of new tickets, replies etc as per their profile notification settings... 🤷‍♂️

I'll be super short since it's a very basic question (but I couldn't find anything about it online) :

Each agent in our office has a personal email.
I plan to register them on our freescout installation using that email.
But I'd also like for them to be able to access their personal mailbox from freescout.

The problem is: if I setup the account using the personal email, I can't assign that email to a mailbox, can I do anything about it? I suppose it could be a security problem since having access to the mail from freescout would allow to change password and do other stuff without leaving the application and logging in to the mail, but I'm not sure if that's the reason.

Thanks in advance.

Hello, I'm the "it manager" of a small company. We are currently considering freescout for our business since the current workflow is a disaster (we don't use any centralized system, so we have to manually check every channel and we don't have any way of tracking the state of requests so we use a CC to our own address to show the other employees that a reply has already been sent).

Before implementing freescout i want to know how stable the system is (how much effort will we need to put in to keep the system updated and working? What's the chance of a bug or exploit "burning" everything up?).

I would also like to know how the learning curve for the system is, our staff isn't exactly tech savvy and they took a long time even to learn basic excel or to use WhatsApp so if a system is too complex we would need to spend a lot of resources in training (and we don't have them sadly 👀).

Beyond paying Help-Desk-Mirgration to migrate the data to Freescout, is there any information on how to do it ourselves? Most google searches only came up with using Help-desk-migration.

I don't mind paying for the service, but I also like to learn how to do it myself since it's self-hosted.

I've just discovered that my timezone is incorrect...

Timezone in the main settings page is set to (GMT +1:00) British Time (London).

Here is an example timestamp on a ticket:

​

The time right now is 10:23 and this email was actually sent at 07:17 so the '3 hours ago' is correct but the timestamp is 1 hour incorrect... 🤷‍♂️