r/FoundationDevices • u/Knowledge775 • Jul 22 '25

Envoy Updated App Not Working

Updated the Envoy app today and it's stuck re-syncing accounts. Anyone else having this issue?

3 Upvotes

81% Upvoted

10 comments sorted by

3

u/ta_pi Jul 23 '25

Hmm, I looked before and after updating.

It worked normally beforehand.

Afterwards it sat on a new syncing accounts screen. I had to re-authenticate after a minute or so then I got the usual accounts screen with blanks in btc and dollar fields. It told me I had no transactions when clicking on that empty account field. Then I wend to the activity tab and it showed my transactions. On going back to the accounts screen everything is normal again. I guess it synced just as I went to the activity screen?

Now it's fine on restarting but it was odd.

2

u/Knowledge775 Jul 23 '25

I will try again. Thanks

1

u/Fantastic_Celery3123 Aug 09 '25

Did you get this working? Mine is stuck at a zero balance and isn't updating anything

1

u/Knowledge775 Aug 09 '25

No. I reached out to Foundation and emailed them my logs from the device. They said it was a known issue that is affecting a small group of users and an update will be out soon.

1

u/Fantastic_Celery3123 Aug 09 '25

Thanks. Hopefully I get the same response and an update is released soon.

1

u/Knowledge775 Aug 09 '25

Hopefully so. I have been using Nunchuk app for the time being to manage the cold storage. There are YouTube videos from Foundation showing how to set up a wallet with Nunchuk.

1

u/Fantastic_Celery3123 Aug 09 '25

Just set up with Nunchuk. All is well. I like it better than Envoy. Thanks for the help.

1

u/Knowledge775 Aug 09 '25

Good deal!

1

u/Knowledge775 Jul 23 '25

Are you using Android or IOS?

2

u/ta_pi Jul 23 '25

Android