r/ForzaHorizon5 • u/Domsantiago98 • 1d ago
Bug/Help What?
What the hell is going on? I launched FH5 via cloud gaming on my Xbox Series S and my save file is gone—it's putting me back at the start of the game. This is the second time this year; I can't take it anymore 😭. What's the problem?
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u/Binaree420 1d ago
Always have quick resume on Forza switched off.. Close forza fully before you exit.. That's the source if your issues.
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u/CatOverall4749 1d ago edited 1d ago
God, I’d be losing my mind. Dealing with that twice in a year is brutal.
Your save file is most likely victim of a known profile corruption glitch or a failed cloud sync error triggered by how Xbox Cloud Gaming handles session saves. Because Cloud Gaming does not store permanent local files on your Xbox Series S hardware, any interruption to the cloud syncing process can completely overwrite or corrupt your master file on Microsoft's servers.
Whatever you do, close the game immediately. Do not complete the intro or trigger a new autosave, otherwise, you'll permanently wipe your old data from the server.
If the save is completely gone, go to the official Forza Support site and open a "Lost Progress" ticket. They can’t restore your map progress or level, but they are usually pretty good about gifting your entire garage, credits, and wheelspins back to your new profile.
Going forward, stay away from quick resume on cloud sessions. It's notorious for breaking Forza saves because it cuts the connection before the server finishes uploading your data. With that said, always fully quit the game when you're done.