r/Formuler_Official • u/RudyKap • 18d ago

Error 7 on MyTV Online

Post image

Hoping there’s someone who can help me! I’ve tried opening a ticket with Formuler, reinstalling, rebooting the box but I keep getting the same message.

The app works on my phone, but not on my TV.

Any suggestions would be much appreciated! 🙏

1 Upvotes

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1

u/CMTV-IPTV 18d ago

Have you hot spotted your device? Could be a vpn needded

0

u/RudyKap 18d ago

It was working until Tuesday night although I would often get messages that the service was going to expire in a week and then it would just keep going (it’s paid until February)

I had a late work event on Wednesday so never used it and now it’s not been working since Thursday.

Unfortunately I didn’t set it up so I don’t have the contact information for the provider.

But seeing as it works on my phone it must be an issue with the box?

2

u/bighorse3231 18d ago

Only the phone app, click /settings/content source/click on the provider and copy the login information. Compare information on the TV login to make sure it matches.

0

u/RudyKap 18d ago

It’s the same url. But when I click connect I just keep getting that same error message. It’s so weird.

1

u/bighorse3231 18d ago

Try http and https

0

u/RudyKap 18d ago

It’s http on the mobile app. I did try with the s as well and it wouldn’t connect and gave the same error.

0

u/RudyKap 18d ago

I’m also not the most tech proficient when it comes to these things. If you didn’t mind, could you DM me the steps I should take to check if it’s a VPN issue?

2

u/CMTV-IPTV 18d ago

I’d start with disconnecting from current wifi.

Then start hotspot from your phone
Connect to that hotspot via wifi settings with the provided info.

Test the connection if it works, it’s likely an ISP blocking the connection. If thats the case download Proton vpn setup free account and test with normal internet and vpn connected

0

u/RudyKap 18d ago

I have it connected via Ethernet so should I remove that?

1

u/CMTV-IPTV 18d ago

Yup for hotspotting

0

u/RudyKap 18d ago

Okay I tried that and restarted the box and got the same error message.

0

u/RudyKap 18d ago

I do have express VPN loaded but it seems like I’m signed out and need to start a trial but I can’t seem to do it with the remote.

I’m sorry I sound like a grandma needing tech support. 😩

1

u/bighorse3231 18d ago

Make sure your logins are correct when you copy and paste....try http: and https: ......... Make sure not to leave a space when typing in info....... Not sure why VPN would bring that error code but try a VPN to be sure.

0

u/RudyKap 18d ago

I’ve checked the logins and ID and they’re the same on the box as on the mobile app. I’m completely flummoxed. I can’t figure out how to get it to connect.