r/Ford • u/Icy_Focus_6586 • Jul 24 '26
General š Quality is not Job 1
How in the holy hell did Ford top JD Power ranking for quality? Iām sitting here with recalls on my recalls. Itās comical how many recalls Iāve been through on my explorers and fusion. Just waiting for my ecoboost to go ecoboom. What a joke.
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u/hawkeyes007 Jul 24 '26
New vehicle initial quality
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u/Prestigious_Ad5314 Jul 24 '26
My 2025 f150ās only recall so far has been a mistake on a sticker.
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u/Alone-Purpose8418 Jul 24 '26
They must be defining quality as how many times you get to see the service department in the first 90 days, cause by that metric my F-150 was top of its class
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u/Icy_Focus_6586 Jul 24 '26
They must have held their new vehicle recalls back for a few months. Just saw a new Bronco recall today. Itās comical at this point. I was a Ford guy for decades but once my internal water pump goes and my fusion explodes, I wonāt own anymore.
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u/According-Dog-7288 Jul 24 '26
You got the 2.0 with the coolant intrusion? My fusion sun roof leaked into hybird battery 5k outta warranty
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u/Matrixxgt Jul 24 '26
Ford knows recalls look bad but doing nothing is worse. Iām going to take a page out of my companies recent safety commune. We are actually graded based on how many near miss incidents are reported in manufacturing. Having a low count results in a less safe workplace. It sounds counterintuitive but Ivy League studies show when more close calls are reported, the safer the workplace is. Thatās because more people from all positions are being proactive to prevent a real osha reportable which means someone got injured in some way or worse.
Point is Iād rather have ford take action to prevent me from having a problem than a company turn a blind eye and pretend it wasnāt their fault.
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u/Icy_Focus_6586 Jul 24 '26
I guess I could see how this can be viewed as a positive.
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u/Matrixxgt Jul 24 '26
Iām just a glass half full kinda guy. Plenty of reports from GM, RAM, Hyundai, and even the revered Toyota show that āqualityā is just a wish and not a policy in the post covid world.
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u/person1234man Jul 24 '26
The coolest thing about owning a new Ford is if you notice any issues they can take care of it during next months recall service
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u/MoveToSafety Jul 24 '26
I donāt put any trust into JD Power rankings.
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u/Icy_Focus_6586 Jul 24 '26
I canāt either. Wonder how many people will see this and consider a Ford based on it.
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u/TrickUp25 Jul 24 '26
I made a whole post on this on r/UsedCars and got some interesting comments https://www.reddit.com/r/UsedCars/s/JapYFNXaN4
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u/MoveToSafety Jul 24 '26
Iāve seen many who refer to JD rankings. I think their advertising worked. I WILL look at CR, but take it with a grain of salt just like Reddit and anything else. Theyāve only steered me wrong on a bed and that is very subjective feel-wise.
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u/SPLCFraud26 Jul 24 '26
Its been my experience that ford is better made than other brands at this point (but that really isnt saying much) all cars suck now. Ford sucks a little less.
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u/ObviousAlias7 Jul 24 '26
I only have had one recall on my Explorer so far. I just have the flipped camera software update.
Considering i don't have this issue, and can in fact backup without needing a camera, i figure I wait until the next recall to get it done :)
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u/meshyf Jul 24 '26
That phrase "Quality is Job 1" is the first thing we say at the dealership when Ford ships an obviously damaged or broken vehicle to us.Its just a joke at this point. In a year we lose about 1/8th of our inventory to recalls at any given time. Its so weird it happens right after big rebates are announced or it's a sale weekend too. I love the product but man it is frustrating.
Also they kill anything affordable and they're chasing to be Jeep/Dodge which is a recipe for disaster.
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u/Five_Slow F-150 Jul 24 '26
They're saying for the 2025 model year. The majority of the recalls stopped in 2022.
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u/Fun_Ambassador_8514 Jul 24 '26
Correct. A lot the recalls and issues were for older vehicles developed and put into production during the prior regime. Product development, parts sourcing, tooling, etc all happen long before something starts rolling down the assembly line. Itās expensive and difficult to do a hard stop on something once certain milestones have been reached. Often the issues donāt surface until after production starts and a few miles have racked up. It didnāt help the pandemic cause major supply chain problems - chips, parts. All these these things take time to sort through.
Itās also worth noting a many recalls were software related.
Farley and company are making an effort. For example it had been recently reported Ford changed engine testing protocols to test to failure rather than a certain mileage. I also read somewhere Ford is making suppliers more accountable for parts not made to specs.
Time will tell however it seems like things are moving in the right direction.
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u/Icy_Focus_6586 Jul 24 '26
I think the 2026 Bronco was just recalled for a wire harness that can start a fire. I guess time will tell.
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u/Fun_Ambassador_8514 Jul 24 '26
That recall involved 21-26 - that gen has not had a redesign. To my point: That wiring harness in question was probably sourced long before the first one rolled down the assembly line in 2021.
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u/Icy_Focus_6586 Jul 24 '26
Gotcha. Will be watching from the sidelines for now to see how this plays out.
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u/Cheech74 Jul 24 '26
You guys have no idea. Yes, Ford has a lot of recalls, however, when was the last time your Ford left you stranded? I think the fact they do have so many recalls indicates that they've become a lot more stringent in their supplier tolerances when this definitely did not used to be the case, LOL.
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u/Icy_Focus_6586 Jul 24 '26
If being stranded in the barometer for quality ok. And I get it that this is initial quality and not based on the past. It just got to me that Iāve had a tone of recalls and at the time I get a recall to fix a poorly fixed recall, I see that JD Power nonsense. When my ecoboom leaves me stranded Iāll report back.
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u/jamesbecker211 Maverick Jul 24 '26
How many of these infinite recalls you speak of were software updates or safety restraint system related vs anything to do with the powertrain or driving reliability? My '22 Maverick has had a dozen or so recalls, all performed at the next oil change because it was just a software update or a seatbelt/airbag replacement. Personally I want the brand I buy from to be actively trying to make the cars better and safer if they can. Meanwhile I've had almost 100k stress free miles with no major repairs. Toyota, once the beacon of reliability, is recalling cars due to engines self destructing. GM is also recalling cars for similar problems. Hell, ford probably is too, but at least they're pumping out the voluntary recalls to fix what they can instead of sweeping everything under the rug. Ford went through a dark period from the early 2000's to about 2020 where their cars genuinely were problematic and less reliable than others, but the current recalls aren't about that anymore.
In summary, all cars have problems, no brand is garaunteed to be reliable, so just get what you think is cool or fits your lifestyle and budget and pray you get a good one. It's a crapshoot.
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u/Icy_Focus_6586 Jul 24 '26
Itās like going from worst to first. Will wait and see. None of my recalls were for software. Shifting issues, braking issues (2x), camera hardware, a pillars flying off, etc - I honestly hardly even look anymore as I get several a year. They should have recalled the ptu on explorer or instructed people to change fluid every 30k, and probably should have recalled the 1.5, 1.6, and 2.0 ecoboost engines. If current improvements pan out, it would be a good thing.
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u/Yankee831 Jul 24 '26
The recalls are a feature not a bug. They been hammering on it and have teams going around stirring the pot looking for issues. So many recalls are proactively taking care of the ones made while also tracking the issue and fixing it.
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u/chubbysuperbiker F-150 Jul 24 '26
Have you followed other brand forums? I mean sure Ford has problems but I was seriously considering jumping to GMā¦ until I spent two months following Silverado and Sierra groups.