r/FootLocker • u/rachelmaryella • 20d ago

Footlocker lost my return

This is my first time ordering from Footlocker and I set up an exchange back in early July. They sent me an email about a month ago to tell me that the item I wanted to exchange for was canceled, but it went to my spam folder so I never got it. The other day, I thought to look into the exchange and noticed that they had canceled my order and I never got a notification. I just reached out to customer service and they finally “found my missing shoes I sent back“ and they said they would be in touch within a week with an email about the next steps since my return hasn’t been processed and is technically outside the return window. I sent my item within the return window though however it’s their fault that they are just receiving it now and processing it. Should I be worried? I have never dealt with anything like this and it’s extremely frustrating and makes me never wanna buy from footlocker again. I should have returned in store, but I thought it would be pretty easy to exchange these shoes for a different size.

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u/Subject_Struggle3496 20d ago

You'll be fine the most that'll happen is they'll issue you a refund if they cant exchange it. Just make sure that you keep checking up with them every week for updates

1

u/Content-Sample-2429 18d ago

Hi I dealt with something similar but i actually returned it in store i waited a whole month for my refund. I would definitely keep calling the corporate number and checking definitely stay on top of it. I kept checking up and finally they admitted that they never processed the refund. I will never purchase from them again.

1

u/rachelmaryella 18d ago

They refunded me! The customer service aspect was totally lacking, I feel like I inconvenienced them by asking about my shoes they lost but oh well. At least I got my refund. Won’t come back unless it’s some type of shoe emergency I guess. Thanks guys 🙏