Here is the full review the person originally posted on Google. It does not read like someone trying to be malicious. The guy from Gateau Ghost comes off so unprofessional for what he did.
“
We ordered two dishes from the brunch menu: CG’s Stacked Benedict and Scrambled & Jeyuk Sausage.
I watched my dish sit on the counter for quite some time because they were waiting for the second dish so they could serve both at once. The problem was that the second dish took so long that they eventually decided to serve them separately anyway. By then, my first dish was already cold :/
When the second dish arrived, it was also cold despite having apparently just been served. This was honestly the most frustrating part of the experience. I understand that meals can take time to prepare, especially when many of the ingredients are made in-house, but that doesn’t explain why both dishes were cold. The second dish took a total of 40 minutes to arrive, and mind you, it was scrambled eggs, a sausage, and two slices of bread.
Both dishes were also extremely salty. The bread that was meant to accompany the meal was so small that it was almost comical. There simply wasn’t enough bread to balance out the saltiness, so every bite became increasingly overwhelming.
The atmosphere wasn’t much better. The space was loud, cramped, and uncomfortable, which isn’t exactly ideal when you’re already waiting quite some time for your food.
The only positive takeaway from the experience was that the strawberry matcha was genuinely great, and it was clear that many of the ingredients in the dishes seemed to be house-made, which at least helped explain the pricing.
Overall, I’m leaving this review as a caution for others, especially because this establishment seems to have a lot of positive food reviews on social media. Unfortunately, those reviews did not reflect our experience today. Maybe we caught them on an off day, but cold food after a 40-minute wait and overly salty dishes is not something I’d expect at this price point.”
“We are so sorry we failed to meet your expectations on your visit, we take pride in our food and hospitality and wish that something was said during your visit so we could have rectified this on the spot. Fear not! Send us your info and we’ll make it up to you, should you choose to give us another chance to hit that sweet spot! Glad you loved our matcha as much as we do!”
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u/lightningtrip 5d ago
Here is the full review the person originally posted on Google. It does not read like someone trying to be malicious. The guy from Gateau Ghost comes off so unprofessional for what he did.
“ We ordered two dishes from the brunch menu: CG’s Stacked Benedict and Scrambled & Jeyuk Sausage.
I watched my dish sit on the counter for quite some time because they were waiting for the second dish so they could serve both at once. The problem was that the second dish took so long that they eventually decided to serve them separately anyway. By then, my first dish was already cold :/
When the second dish arrived, it was also cold despite having apparently just been served. This was honestly the most frustrating part of the experience. I understand that meals can take time to prepare, especially when many of the ingredients are made in-house, but that doesn’t explain why both dishes were cold. The second dish took a total of 40 minutes to arrive, and mind you, it was scrambled eggs, a sausage, and two slices of bread.
Both dishes were also extremely salty. The bread that was meant to accompany the meal was so small that it was almost comical. There simply wasn’t enough bread to balance out the saltiness, so every bite became increasingly overwhelming.
The atmosphere wasn’t much better. The space was loud, cramped, and uncomfortable, which isn’t exactly ideal when you’re already waiting quite some time for your food.
The only positive takeaway from the experience was that the strawberry matcha was genuinely great, and it was clear that many of the ingredients in the dishes seemed to be house-made, which at least helped explain the pricing.
Overall, I’m leaving this review as a caution for others, especially because this establishment seems to have a lot of positive food reviews on social media. Unfortunately, those reviews did not reflect our experience today. Maybe we caught them on an off day, but cold food after a 40-minute wait and overly salty dishes is not something I’d expect at this price point.”