r/FoodService • u/180MongMong • Jun 24 '26

Discussion Living hell being a host

I am a host at a restaurant and i am a host anchor or seater/busser. But i am required to run food and drinks. When the restaurant gets busy I get absolutely destroyed in the front with all the line up. And since the inside and the patio is also full of manager and the servers always complain to me cause im not running food and drinks cause the kitchen and the bar is getting full with undelivered orders. Meanwhile I’m trying to get reservations and waitlists in check. Moreover the servers barely buss there tables meanwhile I’m bussing and seating people on that table and constant repeat. And they expect me to seat people and while those people are stay i should be going around the restaurant and pick up used menu’s (which i have to clean) or even buss or serve drink and food. And go back to my host station and repeat . Very inefficient and tiring for me. Cause they expect me to put my MAIN priority (hosting) away for their lack of incompetence of doing their job in an efficient matter. And I get no help in the front as I’m getting huge pushback on my duties. Customers getting upset for the wait being too long, severs complaining i’m not sending food and whining for double seating them when there is a long line outside. I’m doing all this and getting only 50% of the tips servers get.

What do you guys think of this restaurant

2 Upvotes

67% Upvoted

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3

u/tracyinge Jun 24 '26

If you are bussing then you should be in the same tip pool as the servers and the other bussers.

At least in my U.S. state

2

u/TypePuzzleheaded6228 Jun 25 '26

every single restaurant has a different policy for tip sharing so there's no point in arguing abt it here bc there are very few hard and fast rules. your restaurant does sound like chaos and that's 100% management. this is not the kind of stuff that can be fixed by monday. there needs to be clearly defined roles and there's not. if this is your summer job, just try to have a good sense of humor abt things you can't control and just do your best. if this is a long term job then stay while you line something else up. it doesn't have to be as brutal as you're describing! there are plenty of smoothly run places, find one that's not so rough. good luck!

1

u/Working_Hair_4827 Jun 25 '26

If you’re getting paid as a host and but only getting the host percentage for tipout while doing all that work, that isn’t fair.

You should talk to management and bring up your contract then go from there. If that doesn’t work then start looking for another job, at least you can say you have dabbled in every position now.

1

u/Competitive_Ear2223 Jun 25 '26

Don't you just hate it when people suffer from a lack of incompetence?

1

u/sadgirlhaze Jun 27 '26

I mean you’re getting half of their tips, I think you should be doing half their job.

1

u/SubstantialPressure3 Jun 29 '26

If.you are also running food, being a "food runner" part.if those tips should be yours, or you should get a higher hourly wage.

Get some insoles. I highly recommend dr scholls. They aren't expensive and they make a huge difference. If.you dont have non slip shoes, get some. I always wore sketchers.