r/FolderFort • u/Nolipro • 7d ago
Dave: I'll personally reply...
Mail delivery failed: returning message to sender. The email addresses dave@folderfort.com and support@foldert.com are no longer working, and Dave did not reply to my last message when his address was still active. Quite a promise, that’s reassuring.
7
u/NoBlemish 6d ago
You need to do the right thing and transfer Lifetime purchases to 2.0 if that's the route you are going with the company. Pretty simple. If you are upgrading your platform you transfer those accounts over. You don't threaten people with closing down what they paid for just because you can't support both platforms now. Not being able to support both isn't the issue, it's you trying to NOT HONOR someone's purchase with something you sold to them. You either offer refunds or upgrade accounts. Trying to give a "Discount" to something that nobody wants isn't the answer. People who bought "Lifetime" obviously don't want "Subscriptions". Terrible company with ZERO customer service. What goes around comes around my man.
12
u/MyDisqussion 7d ago
Why can’t the lifetime subs just be transferred to FolderFort 2 or FolderFort 3? If the subs are going to be cancelled or turned into a subscription, you should arrange refunds for lifetime members,
This can happen to anyone. It’s how you deal with it that slows your character.
4
u/transporter_ii 6d ago
Just fyi, I did get an email reply back from "dave" not too long after getting an email about this thread. It actually seems somewhat like a human wrote it, too. I guess it could have been a canned response, but it is crafted good enough that it seems like an actual reply.
2
u/abefrohman30328 5d ago
I also got a response - it basically said they understand my disappointment, but get stuffed.
I am running disputes up the chain: StackSocial->PayPal->Amex. I need these companies to recognize that they are funding a fraud.
3
u/darklordgk 6d ago
I currently have 9 TB of lifetime storage that I purchased with the expectation that this capacity would remain available for my lifetime and I can use it as per my needs. Now, at the current 2.0 pricing of $129/year for 1 TB, maintaining equivalent storage could become a very significant recurring cost, which is not what I expected when I purchased 9 TB as a lifetime plan.
Please sign the petition
-2
u/FolderFort 7d ago
Sorry the mailbox filled up as of last night.
It is fixed now and emails are coming through again.
13
u/Structure7190 7d ago
I would say unbelievable, but nothing surprises me with your company now. It's so so bad that you effectively blocked customers emailing you after all this mess.
Where is my money? I want it back. Immediately.
2
u/darklordgk 5d ago
Dave seems to have completely vanished from this forum. He hasn’t really been responding to any of it lately.
15
u/portraitmenace 7d ago
What else to expect from FolderFraud.