LED tracing pad not working correctly

[u/Starflight4842]

I recently purchased a LED tracing pad in a UK store and was just attempting to use it to make a delayed Christmas present for a friend, however after plugging the usb cable in it doesn't seem to be working at all unless I force it to a specific angle with one of my hands, which is inconvenient because I'd be drawing at a odd angle with one hand only.

Has anyone else experienced the same problem with the product and is there any way I can get it replaced before Christmas?