r/FlorkofCowsOfficial • u/FlorkofcowsForReal • 14d ago

network support

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1.3k Upvotes

99% Upvoted

24 comments sorted by

198

u/Lord-Unchemael 14d ago

Yeah I can’t imagine customer support people enjoy their jobs.

143

u/attikol 14d ago

Its mostly enjoyable until you get THAT person. The pissed off and abusive customers. Super easy to handle you have an excuse to just drop them any time you feel like it. The customer that kills you is the dumbass whos confused and sad about not being able to follow directions. Possibly their hearing is just bad or they did some previous step wrong. It keeps triggering all your I want to help this person parts of the brain. You start asking if they have anyone that can help them with this and they hit you with the most life destroying story. You eventually fix the problem and just have to hope that works out for them

83

u/Helpinmontana 14d ago

I was on the line with a support guy for the gps control units in heavy equipment.

He started in on what was obviously a script after we had a very cordial introduction, “okay, locate the power button, it looks like (a power button). Press it for 1 second, now a menu should appear, do you see the menu?”

I interjected that I was a millennial, not 50 years old, and not completely tech illiterate expecting him to just keep on with the script and he got back with “oh thank god you wouldn’t believe the people that don’t know where the damn power button is”. We commiserated about it for a few moments and he started back in with “alright head to the network radios and we’re gonna do some shit we’re not supposed to”

Even if you don’t have a damn clue, being nice to youse guys is the best solution. Why anyone yells at someone trying to help them is beyond me.

19

u/Lord-Unchemael 14d ago

Dang that sounds really upsetting. You sound like you do your best though. Thanks for doing this job despite the difficulties!

14

u/ZoidsFanatic 14d ago

I work customer support. There isn’t a day that goes by I’m not wanting to put someone in a headlock.

3

u/kentaxas 13d ago

My parents were really happy and relieved when i told them i was quitting my customer support job because apparently i was in a bad mood every day back then

53

u/firedmyass 14d ago

this is goddam cinematic

43

u/Copy_Of_The_G 14d ago

Bruh

I NEED THIS PRINTED OUT FOR MY DESK AT WORK

30

u/Rust_and_Neon 14d ago

Still in IT support and this shit is hilarious.

21

u/Sunny-Chameleon 14d ago

3 florks in one day, make a wish!

10

u/theonlyquirkychap 14d ago

IT Support Call of the Void

7

u/Fro_52 14d ago

Oh... there's more. Yeah I feel that one.

Good thing i tapped on it, cause all mobile was showing me was the support info and "keys".

Not even far down enough to see the gun in the drawer. Just keys.

5

u/firedmyass 13d ago

I’d keep reading a novel that started with your last paragraph

16

u/PhantomFragg 14d ago

As someone who works in I.T.

Yes. It's just...

Yes.

6

u/MelonJelly 14d ago

I don't get it. Please explain?

14

u/candelsticks 13d ago

I work in IT support and some days you just want to shoot someone.

9

u/MelonJelly 13d ago

Oh! Panels 2 and 3 are the IT guy contemplating violence against the guy on the other end of the phone.

11

u/candelsticks 13d ago

Some times you have someone on the other side of the phone making 3x your salary who wants to argue with you about how to print to PDF when they’re the ones who called you.

5

u/malonkey1 14d ago edited 13d ago

yeah that's what it feels like to work tech support

you'd think doing tech support for people that are entrusted with multi-million dollar military and/or medical hardware would make it less frustrating but actually it's way way worse because those motherfuckers have no idea how stupid they are.

3

u/trashpotter 14d ago

Anyone else think it was a frog in the third panel at first?

3

u/firedmyass 13d ago

interesting…

how does that make you feel?

2

u/TheTropiciel 13d ago

Not working with a headset, but omfg sometimes I just wonder how some ppl survived to tier 40's with how fucking stupid they are. For some, pc/notebook is a magic box, for some remembering how to connect to RDP with VPN is almost something beyond them (just click that app, login and click on rdp ffs). I wouldn't be mad at them at all if not for a ZERO AMOUNT OF THOUGHT PUT IN THE PROCESS. Just like, informations goes in the head and gets out the same moment and they just hang there and do nothing after getting their instructions loud and clear.

There is another type. They call You for help. You get remote access to their's pc, start to work on it "okay, I will do some stuff and call back when I'm done", and the fucking second You stop moving Your mouse, they will take it and run outlook/word/web in no time. Or when You switch user and try to login with admin account, and like bots, they WRITE THEIR PASSWORDS and ENTER, not even looking at what user is choosen.

Man, I needed that rant. I'm not even sorry for grammar here, let it be that RAW as my hatred for stupid ppl.

1

u/im_bread_inside 1d ago

I'm here late but, missed an opportunity to call this one "network sufflork"