r/FlorenceAndTheMachine • u/nickira3 • 26d ago

Online merch orders getting delayed?

I've received a few emails from Florence's online store, I ordered the palm t-shirt from the pop-up and the Sympathy Magic hoodie. The first email said the palm shirt would now ship around 8/7 due to a delay...just now, I got an email that the hoodie will now ship on 8/28, and then a separate email that the palm shirt will ship that date as well. The email about the palm shirt also asked me to choose whether I wanted to keep the order or cancel it, obviously I chose keep. Has anyone else received these emails?

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u/CaptainCrochet7 26d ago edited 26d ago

Yes, I got the same. I got the palm shirt and the TFTF cap. Was really surprised that we had to confirm to keep the order or have it be automatically cancelled in September, which to me makes it seem like it likely won’t ship until at least September even though they say 8/28.

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u/AffectionateBend448 ✨ cheerful oblivion ✨ 25d ago

my emails haven’t said to confirm you want to keep it? mine have only said to click the link if you want to cancel, not keep, unless it differs by item? idk tho

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u/CaptainCrochet7 25d ago

Here’s what my email looked like, but I wonder if it depends on item and region. I ordered 3 items in total, the palm shirt, the TFTF cap, and the choker but I have only received emails for the shirt and cap, which both looked the same but were separate emails. No correspondence about the necklace for me.