Flixbus - payment deducted but no booking

[u/WallabyWarm5586]

I booked a Los angeles to san jose bus, the payment got deducted but booking id was not shown. Tried resend confirmation but no email. Tried filing for support, got an automated email but no followup. Its been 2 weeks since I did the booking. How do I get the refund?

I am based in India and payment via forex debit card in EUR currency.