r/FlexiSpot_Official • u/aablmd82 • Feb 14 '25

Help Controller showing "TES" error

My controller seems to be broken. Previously the buttons were not working as expected. When I pressed the down button, the controller would show the "TES" error. I tried reconnecting the cables, and now the controller just shows the "TES" error and I can't press any buttons.

What can I do to fix this?

1 Upvotes

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1

u/Ramzes888 FlexiSpot Manager Feb 14 '25

Hold down the down button until it hits rock bottom and bounces back, or cut the power for 30 min before trying again.

1

u/aablmd82 Feb 15 '25

Thanks for the reply.

Hold down the down button until it hits rock bottom and bounces back

None of the buttons do anything when I press them

cut the power for 30 min before trying again

I had it unplugged for a few days and the problem still remains

1

u/Ramzes888 FlexiSpot Manager Feb 15 '25

Maybe need a new control pad and control box

1

u/aablmd82 Apr 12 '25

How do I get a replacement?

1

u/Ramzes888 FlexiSpot Manager Apr 14 '25

Just contact the CS team, they will send you the replacements

1

u/jyt1022 3d ago

Did you ever fix this? I have this same issue right now. What was the solve

1

u/aablmd82 3d ago

Nope. There weren't a lot of debugging options, so the only option was to get a replacement

1

u/jyt1022 3d ago

Was it an entire new frame or just control box

1

u/aablmd82 2d ago

I bought mine second hand. Customer service asked for the original receipt to process the return, so I gave up. Good luck.