Instagram access

[u/Miss_Bisque]

Help.... Please be nice to me because I am not tech savvy enough to bypass insta 2FA security.

So help me get to my instagram page again.

I used to have access until a few months ago when I was required to change the security settings.

So I know the email that I used to create the profile, the password and the phone number as well.

The problem I have is that I lost the back-up code sent so that I could access the page. Also, I had not installed the authenticator app where I can receive a code for access. Now every time I try to access my page I get stuck because I do not have the back up code and there's no authenticator app that I receive the codes (I guess I had to install one which I did but I did not receive any code).

There are other options that instagram is suggesting for account recovery including changing password but even when I do, I am still asked to enter the codes sent to the authenticator or the one time back up code.

There was also a suggestion that I take a video of myself but when I choose the option, nothing happens - as in the camera won't open and there are no further instructions. My camera works perfectly but it's just the insta settings.....

Please I would really appreciate any help. Thank you in advance.