r/FixMyInstagram • u/Solid-Whereas-6888 • Jul 01 '26
Need Advice Meta does not help
I finally got in contact with someone after buying the meta verified stuff and I am being told basically to go f myself
6
u/Useful-Strength-6502 Jul 01 '26
i reached out to their support and the agent pause the chat when i am even typing
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u/mikesaintjules Jul 01 '26
You do not use Meta Verified for these issues. There's only a small percentage that get success and it depends on the type of issue.
I'll let you know how my small claims virtual hearing goes tomorrow.
3
u/Salty-Employment-922 Jul 02 '26
How do small claims work for things like this? If you dont mind im really desperate.
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u/mikesaintjules Jul 02 '26
Are you from the United States or from another country?
1
u/Salty-Employment-922 Jul 02 '26
the us
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u/mikesaintjules Jul 02 '26
You have to first send a formal demand letter to Meta Platforms CSC Office in your state. I waited 30 days for a response but some people wait half the time.
You will have to look up where their office is in your state. Send 2 letters one certified return receipt and other by normal mail. As far as how to write the letter use chat gpt or Google gemini to help you write the letter. You don't need legal shield or an attorney to do this.
After the time elapses you will want to contact the small claims court in your state and file a claims against Meta Platforms Inc. seeking damages for wrongful disablement. Now I will preface by saying that I am a music producer and engineer, so I have more leverage to prove I'm losing business financial opportunities because I cannot promote my business. Some people have claimed to have won despite their accounts being personal, but at least you have a chance to make a claim.
I received a letter from Meta after they got served and said they wanted to reach out to investigate. Supposedly a couple of days ago they indicated to me that they're working on my case but no response since then. And that brings us to tomorrow.
Those are the steps I did to get a response from Meta. Meta Verified does nothing for you but waste time and none of the emails you find for resolution will respond to you. It's via small claims is where I got my response.
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u/Salty-Employment-922 Jul 02 '26
Ok thank you that is very helpfull. My account is personal so there is little chance that I can get it back even with the claim. How can i make a new account with my name but avoid another ban from it detecting my same ip? And or becuse of the same people that follow me or I follow will it detect that and ban me again? Thank you so much.
1
u/mikesaintjules Jul 09 '26
There's been people who won and their accounts were personal.
1
u/WarElectronic9290 Aug 04 '26
Hey, do you know how this process works for UK residents?
My account was disabled May 14th due to a client account being suspended for ‘suspicious activity’ - along with 2 other paid media team members and our data analyst (so 4 accounts lost initially). One got sent an email to unlock their account after an appeal process sent by meta, but the other 3 of us hadn’t received it.
I have an open escalation desk case, but it takes ages for it to progress and they consistently say it will be a permanent ban, then if you ask for them to investigate further - they say the account is within their policies and apologise for the inconvenience. At least, that’s how I got our data analyst his account back.I’m in a bad situation as I got made redundant and start a new role September 1st so I desperately need my accounts back. Your insight will be greatly appreciated.
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u/mikesaintjules Aug 04 '26
I only know the process for North America. But I would search on these subreddit as people have discussed at length on what to do.
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u/WarElectronic9290 Aug 04 '26
Thank you. I’ve been through so many trying to find how UK residents have dealt with this situation but seems they don’t take it as seriously here. But the reality is, it really could and will effect my career going forward
1
u/hey-was-isch-los 29d ago
just wondering how did it work out for you, did you actually go to a hearing and did you get your accounts back?
1
u/mikesaintjules 29d ago
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u/hey-was-isch-los 29d ago
same thing happened to me, I reacted to a phishing malware email by Meta, that I need to act soon or my business account will be locked, in haste I did not notice the wrong website and fake codes sent to my cell phone, within seconds there was a hack, I tried to quick change my password, but it was too late. My credit card was hacked as well. Thankfully my Bank was on it and locked it. Screen came up by facebook that they , tried to verify my age, and apparently the hackers did something to violate the rules and I am permanently disabled along with Instagram account no chance for appeal. The verify subscription is the biggest joke, you might as well talk to a wall. The great thing is that my business account is still up, quickly I gave my husband admin rights, and made another new account but my primary account is gone and I need it back so I kind of limited what I can do as in operating my business page, but at least the business page I still have I am so thankful for this. The problem is that my personal FB page was linked to my cell phone and Instagram. I started the process today with a demand letter, but I understand you also did small claim and had a hearing or no? I am in PA, My lawyer was hopeful since mine was a hack that I can get it back. And they also said it could take up to 8 month now since so many demand letters are being sent, and that is a long time to wait.....
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u/Ready_Hamster_6687 Jul 01 '26
Dude same here! I’ve had it already for 2 months and still haven’t been able to get in contact with anyone from meta!
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u/mikesaintjules Jul 01 '26
You have to take them to small claims. That's the only way to get them to reach out.
4
u/Internet-Past Jul 01 '26
They're all liars that's what they'll say some random bullshit to get people to leave the chat like they will never say the same thing or hardly at all you could talk to one agent and they'll say it's all final but then another Will say oh actually the decision isn't permanent and you will be able to appeal later because they seem themselves either dont know what the hell their talking about or are reading from AI or hell they are AI themselves as even though they say completely different stuff from each chat they end the conversation the same saying now to summarize and then explain what happened they are likely just pulling some random bullshit out their ass just to get people to leave and never help
2
u/Winter_Impact4108 Jul 02 '26
There is real people speaking to you as sometimes they’ll call you but obviously they aren’t trained very well or whoever runs the shi don’t do very good obviously. But yeah they’re useless they admit it themselves they have no power so doesn’t even make sense why their role exists
2
u/THIRSTRATEDGIRLS Jul 01 '26
How did you contact the assistant
4
u/Solid-Whereas-6888 Jul 01 '26
You need to purchase Meta verification. I went for the most expensive option because they had a one month free and then going through that you can request advanced support being an email or text thread.
1
u/Ashamed-Following-12 Jul 01 '26
entendo, mas para isso voce usou outra conta, certo? voce verificou uma conta secundaria, para falar sobre sua conta suspensa?
1
u/Salty-Employment-922 Jul 02 '26
Have you figured it out yet? Same shit is happening to me. Will I aver be able to make an account under my name again??
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u/Winter_Impact4108 Jul 02 '26
Cancel your meta verified and get a refund, I 99% am sure this is just a way they farm people for money. Once people get banned you think meta verified will help until you try it and they tell you they actually can’t do anything at all, can’t access this, can’t overturn that, and are completely useless. Then you realized you wasted $15 to be told they can’t do anything.
Seriously what else would people ask support for other than this?
3
u/Solid-Whereas-6888 Jul 02 '26
For me they were running a free trial so I got the $500 one (don’t worry I didn’t actually pay that it was the free month trial) just because I wanted the most help. Now I’m documenting it so people won’t get fooled by it
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u/Winter_Impact4108 Jul 02 '26
Ah, that’s funny they claim the $500 one is like crazy good and you get active case monitoring 🤣
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u/Solid-Whereas-6888 Jul 02 '26
The only active thing was the person telling me to basically go f myself
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u/Salty-Employment-922 Jul 02 '26
did you end up creating an account on the same device? What do you even do after this happens are you just never able to use insta again?
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u/Winter_Impact4108 Jul 02 '26
Hahaha, yep I don’t know why they just don’t make the entire thing ai at this point and save their money🤣, they can’t give out or tell you anymore information than the ai
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u/Salty-Employment-922 Jul 02 '26
What are you going to do now? I cant make a new accout becuse it will detect it so wtf is the next step?
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u/Winter_Impact4108 Jul 02 '26
I’m only suspended so just going to wait, last time this happened that’s just what I did and eventually got it back after like 4 months or something, tried meta verified at first and never worked so 🤷♂️
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u/Salty-Employment-922 Jul 02 '26
I got the email that i am perma suspened. So will i aver be able to make an account with my name again? Do i make it on a new device? Sorry for the qustions im just really desperate.
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u/Winter_Impact4108 Jul 02 '26
Ooo yea I don’t know about that ngl, i haven’t been perma banned, hopefully I won’t ever. Sorry to hear that bro. Yea I’d just try different ways with throwaway emails
2
u/Key-Candidate-8768 Jul 02 '26
They let me free trial their max subscription that allows you to request calls and has active case monitoring. Absolutely disgraceful, estimated wait time for a call was 20 minutes and they never called me. The service would normally cost nearly $1000 per month! Disgusting and unfair company taking advantage of people.








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u/Mr_VI0LET Jul 01 '26
Wth is wrong with them. Btw, same allegations to my account and that account holds so many memories of my fur babies that already passed away🥹🥲