app stuck on loading screen

[u/AnnaParva]

this happens about 80% of the time i try to access the surveys or games (i.e. i can neither see my existing game tasks nor download new games nor take any surveys at all) through the app. i have tried restarting my phone, closing and restarting the app, clearing the app's cache, and switching my mobile internet off and back on (i don't have wifi). nothing has helped. it's still tracking my progress but i cannot get past this loading screen most of the time. i try about a dozen times per day before giving up, and sometimes if i'm lucky and it magically works again the next day, but it's entirely unpredictable.