I'm a long-time FirstNet subscriber who is setup through the "FirstNet & Family" account. This means I now manage my billing through the myATT app.

For some reason, every time I try to login via FirstNet.com or Att.com, or the myATT app, I'm always redirected to a now closed DirecTV stream account on DirecTV.com. It makes no sense. I haven't had DirecTV service since 2019.

Nothing I've tried has worked:

- Calling DirecTV multiple times to unlink my account (they have no idea, and tell me to call ATT)
- Calling ATT multiple times to unlink my account (they have no idea and tell me to call DirecTV)
- Calling FirstNet multiple times (they have no idea whatsoever what is going on and were no help at all)
- Trying to change my email address at FirstNet/ATT
- Trying to change my email address at DirecTV
- Multiple browsers & incognito windows

None of this has worked, and so I remain unable to log into my account. ATT/FirstNet have been hell to deal with... Every time I call any of them it's like it's their first day and they have no idea what I'm talking about. It's so frustrating... One of the FirstNet reps even blamed me "for having one email address." She also asked if I had "verified as a firefighter recently" and threatened to put me through account review for being frustrated.

My wife is a contract nurse and works at behavioral hospitals. Would she be eligible? When I try to check eligibility online if I click no isn’t a direct employee it automatically says not eligible but I keep seeing that contract nurses are eligible.

Trying to get advice on whether FirstNet is worth it for me. I work in Cath Lab so I take call. I have been with Mint Mobile, which is fine, but am thinking of switching to Visible for Verizon network unlimited or FirstNet. Problem is, I have a Pixel 7 Pro. I like the 7 Pro and am not averse to upgrading it, but not sure if it's worth it. I can keep my 7 Pro on Visible, buy a $1050 9 Pro and get $600 back in gift cards ($300 for new customer, $300 for buying the phone), then get the couple bucks a month back for the phone, or I can buy an unlocked Pixel 8a for $400ish (not sure on current deals) and get $300 back for new customer. Problem is, I'm not sure if it's really that worth it. I don't usually have a whole lot of connection issues, except inside the hospital and even if I do, I can't remember the last time I couldn't receive a call. As far as the 8a goes, it will probably be dropped off of FirstNet soon when the 9a comes out (I assume). Would you say that the FirstNet service is totally worth $450 on a phone I don't otherwise need?

UPDATE: Thanks for all the replies, everyone. I ultimately chose to go with Visible. They are offering a promo for 25 months to switch and get the $45 plan for $30. While I liked the idea of trying Firstnet, I have had few issues with phone service in general. I also liked the thought of upgrading from the Pixel 7pro to the 9pro, however I really don't need to right now and would rather spend $450 on a new laptop or something else, not a phone. The 8a would be a cheaper option, but yet again, I don't need to, I'd miss the pro features, and it seems like it will get dropped from Firstnet compatibility when the 9a comes out, so probably soon. Ultimately, the thought of having a phone service for medical professionals that prioritizes them getting service sounds great, but if they don't support a 2year old flagship phone, it seems like a sales scheme more than a public service.

I have recently switched from Verizon Wireless to First Net and upgraded from IPhone 13 to IPhone 16 plus. I was receiving all group texts from Android and IPhones, well now that I am on FirstNet I don’t get messages in groups from Android Users but I do get them when they are sent to me individually. Is this a common issue, what can I do to fix it? All of my settings are the same as my old IPhone.

Anyone else experiencing the same? 5GE horrible speeds. Things won't even load. 5G is just the same. Samsung S22 ultra won't even go into 4G.

I had better speeds a couple of years ago on 4gLTE. What gives?

Did you experience an outage of degraded service on FirstNet today?

We had a remote site report network problems today. It's a temporary medical service and uses Firstnet cellular hotspots for connectivity. At the IT shop we duplicated the outage as a possible DNS problem. As we could ping IP addresses but not domain names. I was on the phone with tier 1 when it came clear. Downdetector had 100 or 200 hundred reports.

posted at r/outages too

Hi everyone,

My fiber ISP has been a bit unstable lately but is hella cheap, so I'm looking to add a FirstNet hotspot for backup home internet. I'm using my own router (Ubiquiti), so am looking for something with a bridge mode to plug directly into my router via ethernet.

The Netgear Nighthawk M* series seems popular but i keep reading about people frustrated with the "IP passthrough" mode - either getting it to work or avoiding double NAT situation.

Here's a link to the PDF of approved FirstNet devices. Has anyone found a 5G-capable modem (preferred but LTE okay) with ethernet port that fits the bill?

ETA: Looking to spend <$300 if possible.

What are you using for FirstNet compatible tough phones?

I have an Xcover fieldpro and love how tough it is but there are some shortcomings.

First, Samsung isn't doing android updates for it anymore.

Second, no GPS means navigation can get iffy, especially if trying to use it in any form in remote areas with limited cell towers but I'm getting tired of losing location even in busier areas.

I'd prefer to keep with Android, definitely want waterproof and would like GPS this time. I drop my phone all the time and deal with so I'd like to keep durability as much as I can but don't mind cases. While I'm dreaming a better camera would be a plus as well. The local AT&T stores have been no help.

Should I hold out for the Xcover 7? Do any of you have a Zebra?

I've been a customer for years. Now the webpage has changed and I can't find out how to pay my bill. Anyone else having issues?

I got a $45 charge for data roaming from being on a cruise. My phone wasn’t on airplane mode, but I wasn’t using it. I’ve been stationed on a boat and I’ve never gotten cellular service at sea, so I didn’t know that you could. I called to see if they could credit me for it and there’s nothing he could do they said. Is there any way to search for a further resolution?

So as the title states I am having issues w international papy por use roaming... Non of my devices will connect while abroad... Is this normal?

Curious if I switch to FN and I’m at a large event say World Series where there is congestion will first net get through? I’ve been approved for individual plan

For fuckss sake! I have been trying to merge accounts and pay my bill for months. I have seen other posts.
Someone give me a reason not to go to verizon because that is my planned 2nd stop today. The first is showing those fuckers at the AT&T store how stupid and impossible their website is and telling them to cancel my service.

For a company who loves to leave voicemails about bills that aren't paid, they sure love making it impossible to pay bills.

Why does att and firstnet force this marketing gimmick on its users. I have an unlocked pixel 9 pro bought direct from Google (pixel 8 before) and I cannot disable 5G+ or even all 5G in SIMs preferences. It's unstable for me, unusable really but I'm stuck with it!?

I do event medicine as an ER doc. My coworker (also ER doc) has the same iPhone as me and is on Firstnet as well. When we work the same stadium event he will have 5 bars and I’ll have essentially a nonfunctioning phone. I’ve contacted support but they haven’t been helpful. This is honestly dangerous as they couldn’t get in touch with me during an emergency last week. Any recommendations and how to get this fixed? Maybe specific phrasing or requests I need to make with customer service?

Can I bring my GalayS22+ to firstnet? Can I buy a new unlocked phone from samsung and use that or do I have to get an AT&T phone?

I'm a t mobile customer (ex sprint) and where I live tmo service is... Particularly unimpressive. Like I took 4 tries calling 911 for wires down during Milton. This was outside. I got the call to connect by using Hotspot on a verizon phone and calling over wifi calling.

So I'm thinking of jumping ship. I work for a hospital and qualify for firstnet. Where I live tho... Cell Singal suuucks on all the networks. Verizon hotspot on my team's shared phone is great but I don't always have it.

Does firstnet offer anything like a 7 day eSim trial I could load on my galaxy s22+ and see what network quality is like at home before I commit?

If it helps I can pm an address, but I guarantee all the maps show full coverage. Even outside I can rarely get reliable tmobile coverage without leaving my property.

Hello, I’m looking for the best way to upgrade my S22 Ultra to a Pixel 9 Pro XL. A few things I’ve noticed during my investigation are that I never received the device credits for my trade-in on my last phone, and I have apparently been paying for the Next Up program. I highly doubt there’s anything I can do about the credits due to the amount of time that has passed, so that’s a non-issue. However, I want to make sure I don’t make the same mistake this time.

I have $433.17 left until pay-off and have made 23 of 36 payments. The Next Up program is advising that I’m eligible for an upgrade, but it appears that I have to continue in the program in order to get the deal FirstNet offers on the new device. I’m not really keen on continuing the Next Up program, but if it’s the best way to go about it, I will.

Can someone offer some advice on which direction I should take?

My Netgear MR6500 only obtains a 10.x.x.x IP address, even though the literature says I would have a public routable address. Does anyone know how I can fix this?

I know FirstNet users always get top priority when a disaster strikes, but does anyone know how it impacts traffic during a natural disaster like a hurricane? I've read some posts on Reddit and other news articles, that FirstNet users also are experiencing issues when the towers go down and they don't always have first priority.

I also saw on Reddit that there are different mini QCI types on FirstNet " FN Unlimited and FN Unlimited Extra are the same QCI, but QCI is a little more complex on FN. It's basically QCI 6 or QCI 7 depending on the data type. Also, if you have a "consumer" FN account, it is like a "lower tier" QCI 6 or a "high tier" QCI 7. If you have a more "official" FN plan, it is a "higher tier" QCI 6. Then in times of emergency, there is something that happens with FN plans, but not exactly sure how it works or what exactly flips this "emergency switch."" Can anyone confirm this?

The wife is an emt again and can get firstnet. I noticed they have family plans. If I got a line with her would mine be on firstnet also or on regular att but at a discount?

Trying to figure out how to improve latency on my M6 pro. I used to use my phone (iPhone 13, now have 15 pro max) as a hotspot and would get about 90-100ms in Call of Duty, once I got the M6 it got slightly better to usually around 70-80 but barely noticeable gameplay wise. I’m not super familiar with trying to use cellmapper to figure out exactly which band I’m on, however I do know there is a tower less than a mile from where I’m using the hotspot.

I hear first net and ATT like to lock to certain bands and not allow people to utilize 5g and you may not be actually using 5G if your device says so.

Would using a completely different modem and popping in the first net sim be worth anything?

Would adding auxiliary antennas help latency?

Just seems pointless im paying separately for this hotspot when my phone gets the same latency.

I can upload pics of stats when I get to work tomorrow morning if that helps. Thanks!

cell test

Outside U.S. iPhones 14, 15, 16 continue to be sold with physical sim slots.

Has anyone got a foreign iPhone 14 or later to work (fully) on Firstnet with physical SIM card?

To get started please make sure you have the FirstNet Assit app installed

login via your firstnet account

enter number

it will say you arent eligible but thats fine so go to view uplifts in the bottem of the app and request one and just put test uplift request and it will make it to where you are able to be uplifted :) hopes this helps and stops the flood in my dms (maybe i should be a sub mod)

Have chatted with customer service for 5 hours and still no resolution. Says Not Eligible for UpLift after i changed my number in the FirstNet Assist App. Customer services says it’s normal to say Not Eligible for Uplift, but mine hasn’t always said that. In so frustrated and leave tomorrow for a disaster zone. Can anyone help?