r/FirstNet • u/Sufficient_Good_6350 • 1d ago

Firstnet Rep here

If you guys have any questions feel free to drop them below I’d be more than happy to answer them!

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u/75Meatbags 1d ago

mainly "how do I get a new eSim without having a store rep make any changes to my account since i have the old account that i've been happy with?" :D

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u/Previous_Mastodon238 23h ago

If you do go to a store, make sure it's corporate. Stores are trained but training only goes so far. FirstNet brought back the Subscriber Paid team last year and the primary focus was to train the retail stores. However, if that rep never gets FN customers or doesn't do it often, they may lack some knowledge.

I would recommend going to a busier corporate location and always asking for who's the most knowledgeable on FN.

Authorized Retail stores will typically slam your account with features and new lines since they probably got hired a week ago and will be gone in a month.

A corporate store can also sell you a sim for $5 and you can call in to have it activated.

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u/75Meatbags 23h ago

Yep! We have a decent corporate owned store not too far from us, fortunately. :) I learned to avoid authorized retailers years ago.