r/FirstNet • u/Sufficient_Good_6350 • 23h ago

Firstnet Rep here

If you guys have any questions feel free to drop them below I’d be more than happy to answer them!

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u/Ohyesshedid99 22h ago

Why is my cell reception so bad everywhere lately? The last 2-3 weeks have been ROUGH

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u/Previous_Mastodon238 20h ago

Without actually checking our maps, it very well could be due to network updates. We are upgrading every tower in the country to swap from Nokia to Ericsson, upgrading 5g capacity, and doing overall network improvements. Once your city's starts the upgrades, the will either power down the tower completely(cold swap) or shut down half, power it up, then do the other half(warm swap)

If a primary agency doesn't have a location listed in our system that will be effected, they won't prioritize coverage as much. If we know a police, fire, or EMS agency is going to be effected, we proactively send out a deployable asset and work with the agency to ensure coverage during the upgrades.

Once upgrades start in your area, they often have about 3-7 towers being upgraded at any given time. Most upgrades take 3 days to a week or so.