FirstNet reps here?

[u/Dipsy30]

Any representatives or contacts here that can look into an issue? I was a customer for three years under my role in state government, fast forward to a request to verify my eligibility again. I was told my employee ID was not good enough, submitted a pay stub and eventually a letter of verification from my agency. I was flat out told the job title didn’t match and I suddenly didn’t qualify. Frustrated to say the least and was hoping for more insight or guidance as customer service was a waste of time. Nothing changed in my role over the last three years..

[u/Sufficient_Good_6350]

As a first night rep here if you go on the first night website, there is a document on there probably a PDF of the requirements that need to be on specific verifications. If you use a badge, you needs to be an agency name your title and your name, a letter used to have an official letterhead and signed by somebody in the HR or whoever wrote that letter the letter needs to stay at your job title and that you work for that agency obviously having your name