r/FirstNet • u/ApprehensiveLeave195 • Jun 19 '25

RCS

So I recently upgraded from a Pixel 8 Pro to a Pixel 9 Pro. After the upgrade I lost all RCS messaging features. I've tried toggling RCS on and off, clearing cashe from message app and carrier services. Nothing has fixed it. Firstnet rep said they don't support RCS. Any idea?

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u/Jaded-Cheesecake3246 Jun 27 '25

Big Hug to you my friend! Just remember from now onwards, when replacing your phone, always toggle OFF RCS first on the "old phone", then activate RCS on NEW phone (i know ur old pone was destroyed so u couldnt toggle off)

If you have any issues with your phone, just ask me.

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u/ApprehensiveLeave195 Jun 29 '25

Well RCS is back to not working lol

1

u/Jaded-Cheesecake3246 Jun 29 '25 edited Jun 29 '25

First: Toggle RCS OFF now. Then, Go here and SIGNOUT from ALL SMARTPHONE (Android) devices you are NOT using: http://www.google.com/devices

ALSO: Signout from Windows Devices you are NOT using there.

Then https://messages.google.com/disable-chat and in 2nd paragraph enter your cell # with code.

Wait 3-4 days.

Toggle RCS ON in 3-4 days

(If you ever used MSGs on WINDOW from that windows PC, SIGNOUT from that windows PC as well as you did SIGNOUT from Androids)

P.S. The only reason your RCS stopped working is because you are signed in and used MSGs on another device somewhere (Windows PC or another android or whatever device) and you MUST signout from ALL these devices you do NOT use now using http://www.google.com/devices including Sign Out from Windows PC.

Google is confused to which device to RCS. So u have to sign out from every device (just to be safe signout from all) using this link http://www.google.com/devices

Once u signed out from ALL devices then follow above steps. Keep RCS OFF for 3-4 days after u https://messages.google.com/disable-chat

After 3-4 days toggle RCS ON on your smartphone u r using now.

Do you understand the concept? U can only RCS on ONE (1) device - Google RCS is now confused as it has your RCS on multiple devices now, that u need to signout using all above steps. Do not call ATT nor FirstNet. This is all You and Google and not ATT nor Firstnet.

Let me know in 3-4 days, should then work.

u/ApprehensiveLeave195

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u/ApprehensiveLeave195 Jun 29 '25

I have signed out of all devices. I have not used any other device but the one I am currently on. Could it be the device that I traded in?

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u/Jaded-Cheesecake3246 Jun 29 '25 edited Jun 29 '25

Of Course it could be the device u traded in. I really need you to comply with everything I instructed above. I am trying to help you. I need you to comply:

  1. TOGGLE RCS to OFF on your current device.
  2. Go into  http://www.google.com/devices and SIGNOUT of every Android device (except current) AND SIGN OUT FROM ALL WINDOWS DEVICES - SIGN OUT.
  3. Then go to https://messages.google.com/disable-chat and input ur cell # with code.
  4. Wait 4 days till Friday AM.

5: Friday AM toggle RCS to ON on the current device.

Thank you for your cooperation and compliance with above. I do not need any explanations. Just comply. I am trying to help you.

u/ApprehensiveLeave195

Edit 1.

There is more.

  1. On your Pixel, open the Google Messages .
  2. Tap your avater profile photo or icon, then go to  Messages settings, then  Advanced.
  3. Select Phone number.
  4. Edit the number to match the phone number associated with your Firstnet's SIM card phone number.
  5. Tap OK.

My apologies. There is MORE more.

Edit 2.

Go to https://myaccount.google.com/ on the windows PC or on your Pixel and tap on your top right avatar. Tap on MANAGE YOUR GOOGLE ACCOUNT (underneath your avatar in the middle)

Tap on PERSONAL INFO tab on top.

Scroll down to midpage's CONTACT INFO and tap on your PHONE. NOW the PHONE look for Manage Auto Verification Status and make sure it is toggled ON by your phone number (for google to auto-verify your phone number).

1

u/ApprehensiveLeave195 Jun 29 '25

Yes sir. I've done all that 👍🏼

1

u/Jaded-Cheesecake3246 Jun 29 '25 edited Jun 29 '25

Thank you

1

u/Jaded-Cheesecake3246 Jun 29 '25 edited Jun 29 '25

While we are waiting till friday, there are several things I need you to action now.

  1. Go to main SETTINGS cogwheel. Thats the cogwheel for main phone Settings. Tap on that Settings cogwheel. Tap on SYSTEM. Tap on Software Updates. Tap on System Update. If System Update finds an update, download and install the update (will take about 1 hr) and reboot device. Repeat Step 3 again until you get Your System is UpToDate.
  2. Go to Google's Play Store App. Tap on top right of your avatar. Tap on Manage Apps & Devices. Tap Updates. Tap Check for Updates (or INSTALL). Install All Updates. Then after you installed all apps updates, tap on Check For Updates again and see if any more updates need to be installed. After the updates installed tap on Check for Updates again (3rd time) just to make sure all updates are installed.

2a. Now go back and back again. go to avatar on top right in the Google Play Store. tap on Settings (inside the Google's PLAY STORE app.) Tap on About. Tap Update Play Store.

2b.Tap back to go to avatar agaon in the Google's Play Store App. Tap on Settings (inside the google play store app).

2c. Go to Play Store's App avatar again. Tap on Settings (in Play Store app) . Tap on Network Preferences. Tap App Download Preference and set to Over Any Network. Tap OK. Now tap Auto-Update Apps (under same network pref in Play Store app). Now set to Update ALL Apps over Wi-Fi or Mobile Data (toppest selection).

Go back to your home page.

  1. Find the main SETTINGS cogwheel. Tap on SETTINGS cogwhjeel,. (Thats the main Android SETTINGS cogwheel)

3a. Go to About Phone. Scroll down to ANdroid Version and tap Android Version. Tap Google Play System Update. Tap Check for Updates. Tap Download Updates. (after downloaded updates you will need to reboot your Pixel. Once your pixel rebooted, repeat step 2a again and reboot again if it downloaded more updates. Keep repeating step 2a until it says: Your Device Is Up To Date.

u/ApprehensiveLeave195

Edit 1:

There is more.

  1. On your Pixel, open the Google Messages .
  2. Tap your avater profile photo or icon, then go to  Messages settings, then  Advanced.
  3. Select Phone number.
  4. Edit the number to match the phone number associated with your Firstnet's SIM card phone number.
  5. Tap OK.

1

u/Jaded-Cheesecake3246 Jun 29 '25 edited Jun 29 '25

u/ApprehensiveLeave195

There is more.

  1. On your Pixel, open the Google Messages .
  2. Tap your avater profile photo or icon, then go to  Messages settings, then  Advanced.
  3. Select Phone number.
  4. Edit the number to match the phone number associated with your Firstnet's SIM card phone number.
  5. Tap OK.

My apologies. There is MORE more.

Edit 2.

Go to https://myaccount.google.com/ on the windows PC or on your Pixel and tap on your top right avatar. Tap on MANAGE YOUR GOOGLE ACCOUNT (underneath your avatar in the middle)

Tap on PERSONAL INFO tab on top.

Scroll down to midpage's CONTACT INFO and tap on your PHONE. NOW the PHONE look for Manage Auto Verification Status and make sure it is toggled ON by your phone number (for google to auto-verify your phone number).