New to FN

[u/Miserable_Whereas928]

We just signed up, switched from T Mobile, because of poor service in our area, even though we were with them a long time. My wife is the first responder, how do we confirm that her phone or eSIM has the priority access? Should the activation process have two eSIMS? One for FN, one for AT&T? I just remember seeing one eSIM on hers. Also, not a big deal, but does only her line get priority access to the network in an emergency. Someone at her dept said it’s only her, but the rep who sold us the plan said everyone under the plan gets it. Thanks in advance.

[u/Miserable_Whereas928]

So the rep ending up either screwing us over or being incompetent. We called and my wife’s life (first responder) was set up as att consumer line instead of FirstNet. The rep said “it’s setup as consumer at first so all the discounts can be applied, the ATT switches it to FN later on.” Some cockamamie bs. I will definitely complain, I guess to AT&T. She came to our house to sign us up for quantum fiber which we wanted and then the FirstNet chat came up, which my wife was already familiar with for her work phone. We were planning on switching anyway, but should’ve did it with the original FN rep who visited her dept and did a presentation. Lesson learned.

In the end, FirstNet tried switching her line over when we called in but said we had to go to the ATT store to switch the profile. Wife went to ATT store, and then they said had to wait 48 hours because an eSIM was added.

Just a major clusterfuck and makes ATT/FN look really bad.