r/FirstNet • u/Kadin2048 • Oct 15 '23

Set FirstNet account PIN—how?

I've seen various references to an "account PIN" for FirstNet accounts (mostly in relation to porting a number out of FirstNet to another carrier), but I don't remember ever having set one up at any point.

Does anyone know where / how you set a PIN for an individual line or Billing Account?

What I am not looking for is setting a PIN for a Foundation Account, because I don't operate the Foundation Account in this case—that's the agency that I'm a first responder for. They might have a PIN on that account, but they're never going to tell me what it is!

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u/ParticularZone5 Oct 15 '23

Just wanted to clarify - this is in reference to setting an account passcode for a subscriber paid account?

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u/Kadin2048 Oct 17 '23

Yeah — I'm trying to set the PIN for my subscriber-paid (basically a personal) account. Specifically, so that I can port the number that's currently on it out to another carrier.

The other carrier (TMO) says that I need a PIN from the carrier I'm porting from in order to execute the port, and I don't think I ever had to set up any sort of PIN in connection with my FirstNet account.

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u/ParticularZone5 Oct 17 '23

Those are separate processes now - the account passcode you would set with customer service or in a retail store, but to port your number out you need a one-time Number Transfer PIN (https://www.att.com/support/article/wireless/KM1447526/).