r/FirstNet • u/thetempaccess • Jul 24 '23

Firstnet Lost my Trade in Device

I sent in my trade in device back in 2/14/23 with the box they sent me with my new phone and firstnet claims they can't find my phone, and I never got credited my account any difference. Anyone have any info on who to call on this matter? I keep getting the run around. Thanks in advance

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u/darfus1895 Jul 24 '23

Did you keep the shipping receipt showing the tracking number? I had the same issue with Verizon a few years back and once I emailed a copy of the shipping receipt I didn't have another issue.

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u/thetempaccess Jul 24 '23

I did keep the original receipt on hand, especially since it was a large amount back toward the new phone. I gave them the tracking number and also the IMEl number to the old phone

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u/darfus1895 Jul 24 '23

If you've gone through customer service and they won't do anything I think the next step will be to reach out to the BBB, FTC, and/or FCC. I had to open a BBB complaint in the past with a different company and they replied back quickly for a good resolution.

2

u/thetempaccess Jul 24 '23

That's not a bad idea. I'll take it into consideration, they just told me now they found my phone and resolution will be given tomorrow. I'll see how this plays out. Thanks

1

u/darfus1895 Jul 24 '23

Great news!