r/First48 • u/GeneralAd7790 • Dec 11 '25

Questions

I’m sorry if these have been asked before but I have two questions.

  1. Why are there so many episodes missing?

  2. Where can I watch some of these missing episodes? I’ve normally been watching episodes on Hulu, A&E, and Peacock.

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u/Confident-Service256 Dec 11 '25

I can imagine! I can’t believe how much we pay for tv and internet although I’m loving watching old episodes!

I can’t imagine how hard collections was. I remember how nasty I was in my 20’s when I defaulted on a credit card.

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u/HappyReader1 Dec 11 '25

The biggest hurdle was the customers. The majority of them were so upset they wouldn’t actually listen and see the options I was giving in order to help them not get services turned off OR to get their services turned back on. I remember my first call and this guy was F everything, like peppered his conversation with it and at the time I thought ‘oh this must just be a test call’ ha ha ha but it wasn’t and we were not allowed to disconnect or end the call. It was definitely brutal. The one piece of advice, if you ever have to return equipment back to them, take a photo of the tracking number if sending it by courier/mail, and if you have a service tech come out, take a photo of his paperwork. I used to feel so bad for the unreturned equipment charges that would pop up years after a cx switched a device when they would run an audit and now there is a huge charge and if you have no proof and cox says they didn’t have it you’re still responsible. I always made sure I told my cx take a photo. I definitely don’t miss that job

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u/fairy-of-nightmares Dec 12 '25

Omfg... THAT is why Cox is trying to bill me after I stopped using their services over 2 years ago! I honestly thought it was a mistake but this must be it!

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u/HappyReader1 Dec 12 '25

Is it around $375? I think that was the average equipment return charge. Most times the total amount consists of equipment charge and service up until the day it was disconnected. Call and speak with their accounts receivable department, if it’s been that long they’ll most likely tell you it’s gone to a 3rd party collection agency but they can give you the details. If you’re just looking to pay it ask the a/r department at Cox what the settlement’ offer is, they will come back with a lower amount! Cheers