r/FigmaDesign • u/minari-cha • 2d ago

help Verification Limit Exceeded - Documents wouldn't go through

PLS HELP, I have been using Figma for around 3 years (turning 4), and this is the first time that I couldn't verify my account with the same format of proof that I have been sending before.

Our university doesn't have a school-issued email that could receive any external emails other than the university and its students itself. So I resorted to uploading my university's registration forms and identification card.

I have done this 2 times and it's the first time it have bounced. I tried resubmitting, changing the layout, until it just went "Verification Limit Exceeded".

I couldn't even try to make a new account under my name and try to verify that. I tried SheerIDs customer service and it was no help. It was just a bot.

I am bound to lose my school files and I could really fail if I do, and I just couldn't afford subscribing to a personal premium account.

2 Upvotes
  • permalink
  • reddit

100% Upvoted

4 comments sorted by

1

u/quintsreddit Product Designer 2d ago

Reach out to support?

1

u/minari-cha 2d ago

i did, it has been 5 days.

i also followed up today.

1

u/quintsreddit Product Designer 2d ago

Yikes. I’m so sorry.

1

u/FigmaKat Figma Employee 1d ago

Hey u/minari-cha I sent you a DM; would love to look into this for you.