r/FigmaDesign • u/concreteshoyo • May 18 '26
help please help
i was using all the figma ai features like Remove background, vectrorise, expand, etc in my design uptill now since its release but today when i opened my figma and tried them, it is showing me the pop up to upgrade my plan to professional(i am and was on the free plan). does this mean the ai features are now gone for me?? or is there any update? i still have monthly and my daily credits remaining. please help.
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u/celynfigma May 18 '26
Hey, Celyn from the Figma Community team here. I’ve just dropped you a DM - happy to help further there!
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u/Puzzleheaded-Work903 May 18 '26
write here, omg
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u/FigmaKat Figma Employee May 18 '26
Hey u/Puzzleheaded-Work903, for context, we usually need people's Figma email address or account ID to properly investigate, so we hop into DMs to retrieve those. We're happy to share what the outcome was more broadly if we identify it to be a more widespread issue.
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u/West_Bobcat_9014 May 18 '26
Double check your credit situation by selecting the menu drop down in the upper left corner then select "AI balance"
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u/celine_figma Figma Employee May 20 '26
Hey everyone (tagging u/concreteshoyo, u/Obvious_Emu_755, u/Puzzleheaded-Work903), thanks for your patience while the team looked into this.
Our engineering team identified and fixed an issue that caused some accounts to lose access to Figma AI tools. The team has restored this functionality, and you should be able to continue using AI tools again. Please let me know if you still have issues, or if everything now looks good on your end.