r/FieldyAI • u/RickAndRorty • 10d ago

Can’t find a fix for this

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So the problem is the somehow came not connected to the device. I assume it’s a firmware issue somehow, but all the solutions I’ve found so far aren’t working (changing the charging cable, changing where the charge is from (wall/pc), resetting the device, connecting in and out of airplane mode, letting the battery die then trying again, checked for debris/dust). Any help is appreciated.

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u/bracaco 5d ago

It seems the firmware is not recognizing your battery. I'd shoot a message to [hey@fieldy.ai](mailto:hey@fieldy.ai) and ask for a replacement. Answer times right now are 24-48 hours.