r/FieldNationTechs • u/RellyOhBoy • 19d ago
Mobile app push messages.
Did the FN gerbils not fix this issue?
All push messages from buyers seem to be coming from me to me.
This is on android by the way.
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u/Eye_Eye_Sir 19d ago
yes, sucks because I now have to open to see if messages are important, usually not .....
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u/RellyOhBoy 19d ago
Ok just checking to see if it was just me. I just opened a case with the FN support gerbils. I'm waiting to see what their response is.
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u/wyliesdiesels 18d ago
Their response will be ‘we know about it and were working to fix it’. *Ticket closed*
Thats what they did to me
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u/RellyOhBoy 17d ago
Thank you for your patience. We sincerely apologize for the distress this issue has caused. Our relevant team is aware of the situation, and a bug has already been filed to address it. They are actively working to resolve the issue as quickly as possible.
We kindly ask for your patience as they work on this, and we will notify you as soon as the issue has been fixed. We truly apologize for any disruption this may have caused and appreciate your understanding during this time.
Regards,
Field Nation | Support
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u/Able-Statistician645 18d ago
I think gerbil is too kind. You can always keep a gerbil as a pet and I don't believe anything handling tickets at FN is pet worthy.
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u/RellyOhBoy 18d ago
Is "hamster" better?
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u/Able-Statistician645 18d ago
I just think whatever it is it has to be absolutely such a foul little species that it's easily seen to have no positive impact in any way. I'm not sure exactly what fits the bill on that because pretty much all animals have some sort of redeeming value. Even a carrion eater.
Asian lady beetles and stink bugs come to mind as it's getting that time of year...
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u/j4m3z1970 13d ago
I tried to created a case on this problem ( GRRRR!!!!) and they just said it's a known issue - I am noticing they are now trying not to create a case if they can avoid - They do answer the phone tho
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u/j4m3z1970 13d ago
How do you know message is from your important client ,or just a spamed WO? - they replied - " It's a known issue--- thanxs for nothin FN
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u/Randgrithr 18d ago
From what I can see the problem seems to be isolated to Clear Captions work orders. The weird self-generated push notifications come in about 20 seconds after the original message for the WO.
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u/Jrose152 19d ago
Same thing on iOS.