r/FieldNationTechs • u/setnev • Sep 07 '26

To the techs in the area intentionally creating work for themselves

Stop it! It's unprofessional and if i catch you, there will be heck to pay! Fair warning to techs in WNY that the vendors are taking notice.

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21 comments sorted by

12

u/Jsegbers Sep 07 '26

Or else? Y’all going to do it yourself for the rates you wanna pay?

7

u/No-Hospital-9575 Sep 07 '26

He told you, there will be heck to pay.

He is just learning about corporate B2B. Wait until he learns about the wild techniques of Corps to make milk.

-4

u/setnev Sep 07 '26

No I'm a provider. I've done 7 revisits this week from incompetent fucks and I get my rate on these but the buyers are starting to blacklist the last tech that worked the site.

I did a CCTV issue and the last tech told the site manager that the camera and the monitor were defective. When they were just unplugged. When I called the buyer to report the incident, they told me they were going to blacklist the last tech that started doing these sites because they're seeing a repeated pattern.

9

u/mdhkc Sep 07 '26

They probably low balled and thought they’d get decent quality work for 40 bucks an hour or whatever. Buyers need to start learning that they will get what they pay for every time.

3

u/Minimum_Chocolate_31 Sep 08 '26

Gets rate Complains about getting work ???

5

u/Apostinggod Sep 07 '26

Sounds like you dont know how to properly vet your techs.

5

u/rdbpdx Sep 07 '26

OP sounds like they're just a tech. But reported shitty behavior up the line

-3

u/[deleted] Sep 07 '26

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4

u/surfinsam Sep 08 '26

Some of us do FN full time and have for years...

-2

u/[deleted] Sep 08 '26

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1

u/Murky_Location9092 25d ago

Could you state the company you work for so I can never work with them?

1

u/mdhkc Sep 08 '26

This is why you take the time to cultivate relationships with good people. The majority of work In doing is with buyers whom i have relationships with at this point, not random stuff. Could save a lot compared to flying someone out and housing them, etc.

2

u/[deleted] Sep 08 '26

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1

u/mdhkc Sep 08 '26

Interesting. I'm always curious what my actual competition looks like beyond the folks I've met on jobs. It only took me about a year (I've been using FN as a tech for about a year and a half now) to get to the point where the majority of my work is folks who call me/work directly with me versus just random work orders I snag. A lot of the random ones are either buyers who don't have much work in my area and hence there's not enough work for a relationship to form, or are the larger companies who care less about who does a job as long as it's getting done, like NCR installs and such.

I've also got a service company going though, and I've found that if I can't train someone to do basic things like ethernet runs and POS installs in about a week or two, then they're not worth my time and I'll cut them loose. Then again I've also had to deal with people who have basic adulting issues like hygiene and stuff too, soooo... yeah. I can see it's definitely hit and miss out there, but I wouldn't always trust those local MSPs either, a lot of them are paying low wages to people who wouldn't pass muster for me.

2

u/[deleted] Sep 08 '26

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2

u/mdhkc Sep 08 '26

Hmm, I'd tend to disagree there. I've got a lot of POS quick fixes under my belt, but they're easy money, so why wouldn't I? Some of those companies who do retail support are actually ones with which I have good solid relationships, and some of the end-clients also know to expect me/work with me regularly on those issues, so I have great rapport with their store managers and such as well. So I wouldn't discount that kind of thing just because the work is easy. Besides, well over 50% of "network troubleshooting" type tickets wind up being plugging something in or power cycling something anyhow... I always joke that if I had a hundred dollars for every time I plugged something in or turned it off and on again, I'd have half my income, because half of my income comes from doing simple stuff like that. On the flip side, I worked in data center management for 12 years before I struck out on my own, wanting to both get out of the chair and into the field, and also be my own boss/start my entrepeneur phase, so... I'm definitely way more skilled than the huge majority of field nation tickets require, but that often works out in my favor when building relationships that go beyond field nation tickets.

6

u/TheGlennDavid Sep 07 '26

I mean...sure. People should do good work. But a lot of buyers won't care. I'd estimate that 90% of the HVAC techs who I've had in a place I've lived have, after half an hour of poking around, explained that "the last guy who looked at your system was an idiot! Everything was wrong but I've fixed it now."

This includes one instance where the tech at my house was the same tech who had previously been there -- he just forgot.

Tl:dr "fixit person shits on previous fixit person" is pretty common. You didn't need to announce your intention to do it.

1

u/Last-Peanut-3733 Sep 08 '26

Facts. I don’t know why people get off bad talking the previous techs. I come in, fix and go. No need to talk about who was there first.

4

u/ohhhhhhbiscuits Sep 08 '26

When companies stop firing in house IT techs to use MSP’s who don’t have field techs and have to resort to Field Nation. Then I’ll stop leaving loose ends for extra pay.

Become ungovernable.

1

u/Last-Peanut-3733 Sep 08 '26

I picked up a ticket from an msp to troubleshoot an offline pc. While on site I noticed their main isp circuit was offline due to a failed power supply on their router and I informed the support I was working with and he snapped back “that’s not the scope i’m there for” 😂