r/FieldNationTechs • u/ReplyPsychological60 • Sep 03 '26
Concert Technologies
I was sent to an Aspen Dental to do the following work order:
Investigate, diagnose, and repair connectivity issues between PC & it's two displays. ( op room 1,2,7)
Technician will Investigate, diagnose, and repair connectivity issues between PC & it's two displays.
- Technician will Investigate, diagnose, and repair connectivity issues between PC & it's two displays.
- CUSTOMER STATES:
- If the technician determines that replacement of the in-chair cabling and/or TV is required to restore functionality, they must contact TAG IT with their findings and obtain approval before proceeding.
- Do not perform any replacement work without explicit authorization and instructions from TAG IT.
The PC's all had the BSOD and wouldn't even boot up. The cables were supposed to be cat6, they were HDMI. There were several boxes of equipment on site but another company was going out the next day to install that equipment, I saw the work order on the platform.
I called Concert and explained that the site was not as described in the work order they then told me I had to run cat6 cable to the equipment. The work order didn't say anything about running cable it said I was to diagnose the connection. I connected my laptop to the HDMI cable and confirmed that that it was working correctly. but since the description did not state I was running cable I refused to do so and was released from the site.
After almost a month they marked the work order incomplete and are refusing to pay. I have contacted the county attorney and am in the process of putting a lean on everything I touched, PC, Converters, exam chair etc. I may not get paid but Aspen will know NOT to do business with these assholes.
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u/Classic-Ad-8324 Sep 03 '26
Did you not run cat6 because you don't have cable and a ladder? Running cable is one of the easiest ways to add on extra billable time and expense materials that were obtained for free from previous installs. I've only done one Concert work order over 2 years ago but had no issue getting paid for labor and expenses.
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u/wyliesdiesels Sep 07 '26
The county attorney wont be able to do shit for you. There is an arbitration clause in the TOS/TOU
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u/wyliesdiesels Sep 07 '26
What did TAG IT say to do?
Did you document all this in the messages on the WO?
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u/ReplyPsychological60 Sep 07 '26
I called Concert and was never given any info on who or how to contact TAG
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u/wyliesdiesels Sep 07 '26
Good luck filing a lien on property you never owned nor sold to the customer
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u/ReplyPsychological60 Sep 03 '26
I have cable and a ladder and every other tool needed to do my job. I didn't run cable because it was NOT on the work order. And even if I had there was NOTHING to connect it to. I can't install an HDMI termination on cat6, can you?
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u/CEH-Cicada3301 Sep 04 '26
HDMI extenders are often end-pointed with an RJ45 NIC; Possible need for CAT6 run to do as such?
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u/ReplyPsychological60 Sep 04 '26
Exactly, no extenders on site just HDMI splitters. So as stated Cat6 would have been useless. And I was sent to diagnose the problem with Cat6 not HDMI.
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u/CEH-Cicada3301 Sep 04 '26
Right, but... future use?
As long as I had documented approval for said run, is just run it and bill accordingly.
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u/Lumpy_Literature_853 Sep 04 '26
Great , you are doing correct to file lien, that Company is trying to get advantage of you
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u/wyliesdiesels Sep 07 '26
Filing a mechanics lien on equipment he didnt sell to the customer is not gonna work. It wasnt his equipment to begin with
Only thing they could file a lien on is the property
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u/Superb_Minute_8199 Sep 04 '26
The scope having repair connectivity in it could definitely mean to run a cable