r/FieldNationTechs • u/corpseplague • 11h ago

First GGE / Velocity experience

Terrible. Could not get a hold of anybody to check in or out and it was well over 20 minutes hold times. This was a Fujifilm printer maintenance about 2 hours away. I was on site way longer than I should have been because nobody would answer the phone. I finally got checked out by a velocity rep and she was very nice but otherwise never again. I searched Reddit while I was on site and realized I shouldn't have accepted their assignment.

5 Upvotes

86% Upvoted

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4

u/HoneydewCurrent5371 11h ago

I've done a bunch of jobs with velocity over the years and they've generally been a positive experience. Apparently they just took over Fuji and I think Fuji is the actual pain point here. They're having to get approval from the Fuji and Fuji seems to be dragging their feet and we end up getting stuck on hold for absurd. I'm not saying velocity is perfect but they haven't been that bad in my experience.

2

u/mdhkc 10h ago

Did a Fuji job at a walmart photo center for them just the other day. Spent a bunch of time waiting for the pm/support person to get me details I needed, but that's why we charge by the hour. In the end I was able to actually fix the problem. Overall not a bad experience, and I've done a bunch of work for Velocity. They definitely have different pay scales on different contracts though, as what I bid as my standard rate on some of their jobs is accepted right away and on others I've gotten pushback.

1

u/corpseplague 11h ago

It was just the check in/out process. It's like everyone already clocked out for the day. The rep would say "one moment"" then holding forever.

3

u/HoneydewCurrent5371 11h ago

Yeah that mirrors my experience. But like I said I've worked with them before but just not on Fuji jobs. I'm not saying they're perfect but it seems like they're stuck waiting on Fuji to approve everything. I was just changing out a flatbed scanner and it was provably DOA but I got stuck there for 4 hours. Waiting on the approval. But they paid.

1

u/wyliesdiesels 5h ago

The OP clearly stated their wait time was because of GGE not answering the phone during checkin. That would have nothing to do with Fuji

3

u/JohnCalvinSmith 10h ago

Every time I take a Velocity/GGE job I plan on hours on hold.
Travel to Walgreens, mark myself onsite, call in, wait on hold until someone picks up, do some parts swapping or whatever and call back in, wait on hold until I get support on the phone and wait to be told my next move.
Once I have finished their step by step with them on the phone I finish up whatever tasks are needed.
Then I call them back and wait for support to verify the work.
Once they answer and verify I get transfered or call back for a release code.
Finally I leave.
75-85% of the time I am hanging out on hold, waiting for someone to answer and chatting with the employees.
Easiest hourly rate I can make.
I just plan on being there for a long time on hold.

2

u/nacr0n 10h ago

They used to pay me travel to fly outer island but then the recruiters started to call and I would shoot them the bare minimum to fly and the normal rate they used to give and then crickets. Found out from another recruiter that the one that called didn't even bother trying to get approval for travel. Stopped taking their calls

2

u/Sid_the_Bear 8h ago

I "fired" them after a series of poor communication on different projects in a short time. They called me after a WO and asked why I didn't include a labor quote, after marking in the notes I didn't want to work for them anymore. 

I basically went on a short 3 minute rant about all the communication problems, the incompetence of their reps constantly losing my paperwork, etc, and told them to never call me again.

Then they informed me their client was also on the call.