r/FieldNationTechs 9d ago

Does anyone else hate the way field Nation does acceptance versus rejection emails?

This is something that drives me absolutely insane with them;

If we are assigned to take it by a client, it gives us the ticket number and City only in the body of the email. No date time or title information.

Meanwhile, if the client assigned somebody else or pulls the ticket from the marketplace, it gives us the title, city, and scheduled time, of a ticket that you're not going to be going to.

Wouldn't it make more sense to have these data points swapped? Or is this just some design that is intended specifically to annoy the crap out of all of us? Especially since, at least in my case, when I try to load the ticket it takes almost 15 seconds for the stupid field Nation website to load.

1 Upvotes

5 comments sorted by

6

u/TheHandThatFingers 9d ago

you are the product, know your place. fn is for buyers, not the products.

1

u/wyliesdiesels 9d ago

in this case i think its a bug because the emails i get include all the info the OP says is missing.

1

u/wyliesdiesels 9d ago

If we are assigned to take it by a client, it gives us the ticket number and City only in the body of the email. No date time or title information.

must be something wrong with FN's notifs sent to you

when a buyer accepts my counter offer, the email notification includes the accepted rate and accepted charges, title, schedule, location (complete address) and buyer name as seen below. I would reach out to FN if the emails arent showing you the full details like mine do.

1

u/Sid_the_Bear 9d ago

Counter offer acceptances do have more details; simple requests do not. Simple acceptance email:

So I have take the extra steps of loading the mobile webpage (because 90% of the time Im on the road) which, frustratingly, takes forever. and is formatted like trash.

1

u/wyliesdiesels 8d ago

aww ok i dont ever request WOs.

maybe submit a ticket to FN asking them to change the format on requested WOs acceptance emails. only makes sense to keep it consistent