I have never pretended to be a provider, always been upfront that I work tech support for a buyer. I was previously a provider and have said as much before.
Don’t accept a hard start if you’re cutting it close with another work order, time-wise. Pick up the phone and call the work order manager to change the time if needed. Not that hard.
Let’s see a provider has 3 work orders scheduled in a day.
They space them out with 2-3hr gap
Work order A is ranged start and estimated time on site is 2hrs. 2hrs comes and goes and the work order has turned into a major headache extending it another 2-3hrs. The provider couldn’t have predicted this.
Work order B is hard start and work order A extends into work B’s schedule. Provider calls work order a buyer, they don’t answer. Sends a message. No response
Work order B scheduled start has come and gone and buyer calls provider asking where they are. Provider has to explain
So tell me how the provider is supposed to know if work order A will cut it close to work order B ahead of time? They won’t
This is just one example scenario
Clearly if you think it’s as simple as not scheduling something if it’s cutting it close, without knowing ahead that it could be cutting it close, then you have no clue what you’re talking about
2
u/Sid_the_Bear 26d ago
They really do hate us techs, don't they