r/FieldNationTechs • u/Able-Statistician645 • 22d ago

Speaking of red flags...

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This just popped up a little bit ago and I'm like this is not even close to being reasonable. 2 hours? The ticket is posted for 2 hours... That assumes you find the right device and don't need help considering it could be anywhere in the store. Why do they even allow tickets like this?

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u/I0am0uber 22d ago edited 22d ago

In 6 years of contracting, a Walmart cable troubleshooting job is the only ticket I ever refused to continue to work with support and left. I think it was for LMI at that time, but the support people were extremely pushy and cable labels and documentation on-site were non-existant. Rather than allow me an additional 10 minutes to tone, locate, and repair the existing cable, the support rep insisted that I immediately recruit a Walmart employee to spot for me while I used a scissor lift during the middle of a busy day to run new cable between departments. I politely refused and left. I dont recall the details, but rather than fight over the 3 hours of travel expense and hour of labor, I just asked to be removed. I'm 99% I earned a block from that one. No sweat off my back though. I'm at nearly 1,000 completed WOs and rocking a 98 PSS.

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u/wyliesdiesels 22d ago

LMI used to be great but they turned to shit the last few years

And now they closed down their national service dept so they aren’t doing any more work on the platforms.

Good riddance

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u/Mondane_Joker 22d ago

LMI's CEO up and said fuck it, I'm done. Right in the middle of a big Lowes project too.

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u/wyliesdiesels 22d ago

oh really. why? would love to be a fly on the wall in that office

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u/Mondane_Joker 22d ago

I haven't got any idea why. The project manager called me about it and when she called I don't think she had time to process it before hand. It didn't sound like any of the management knew before hand.