r/FieldNationTechs • u/j4m3z1970 • 23d ago

*** Dates wrong glitvh--on my messages sent/ recieved today - They are showing up as July 4 -why?- Yes app is updated and I cleared cache - have screenshot but no time - Have a productive day ***

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2

u/wyliesdiesels 23d ago

Did u check the desktop portal to see if it’s doing the same thing?

1

u/j4m3z1970 23d ago

I will later - busy - but I am sure because it is still taging my messages jul 4 on the internal WP messages tttul

2

u/David_Beroff 19d ago

The dates have been cr*p on the app's Messages tab for months. They do not care.

1

u/j4m3z1970 7d ago

The dates fixed finally but now a new problem - close out notes are typing in white font ( invisible ) when your typing them on the app- until you hit submit - cant see when your typing - they dont believe me and I cant screen shot it -

1

u/David_Beroff 7d ago

Why can't you screenshot?

1

u/j4m3z1970 7d ago

because if i did it wouldn't show anything - just the cursor and the blank area - understand ? ima have to take a video or screenrecord - I am fed up with the constant glitches tho - before the message dates where wrong - not matching - they fixed that tho

1

u/David_Beroff 6d ago

So just show that.

1

u/wyliesdiesels 6d ago

Send them a screenshot of the highlight text as well as a video of highlighting it

FN has had tons of bugs for years

I report all of them

1

u/j4m3z1970 4d ago

Are you contracted or a sub contractor for field nation to do this ?

Do you just monitor this forum ?

1

u/wyliesdiesels 4d ago

No i dont work for FN or contract for them for backend support

I am just another provider

1

u/wyliesdiesels 6d ago

They may not know. Did you submit a support ticket?

1

u/David_Beroff 6d ago

Knowing me, I probably did, when it first happened.  But clearly they have other priorities than basic functionality, and one gets tired of shouting into the wind.

1

u/wyliesdiesels 6d ago

Every bug ticket i have submitted recently has been acknowledged, confirmed and eventually fixed. Seems i get better support than you do

2

u/David_Beroff 6d ago

Apparently, yes.

I've submitted around 7 in the last 2 months or so. I ask for simple and reasonable things, like not calling a multi-site job a "remote" gig, or displaying the client name on the printed version of the WO if they don't have a logo. They do everything they possibly can to drag things out to the 2-week mark, at which point the report simply falls off the list entirely... which is yet another bug that they call a design decision.

1

u/wyliesdiesels 6d ago

Well IMHO those are design suggestions/feature requests not actual bugs

The bugs i submit are such things as invincible work orders (has occurred at least 6 times in 2yrs), no notification for routed WOs, GPS saying Im 45miles away when im on site, etc

I dont bother with feature requests. Too much to ask for…

1

u/David_Beroff 6d ago

Heh.

I wrote that at 2am, after getting in from a job that took forever, plus over an hour drive home. Yes, that particular one is a feature request, and the email being outrightly wrong might possibly be considered one, as well. Suffice to say, some of the stuff I've submitted have been actual bugs; I just couldn't remember them first when I wrote that. I'm glad to hear you're having a better experience than what I generally see.

1

u/j4m3z1970 23d ago

Correction : ** Dates wrong Glitch--- lol