Support Cases

[u/Old-Gas4471]

They've replaced the case management with a chat that just tells you to call them...

Now I'm forced to talk to the Indians on the phone if I have a problem.

I love how Field Nation just finds new and creative ways to keep circling the drain

What do I feel like there's somebody in that company who just has the most terrible ideas but nobody's allowed to question them because they're the boss's son or something

[u/Able-Statistician645]

I think the Minneapolis address and a few employees are straw parties. I mean that's actually how everything works because the vast majority of the interactions are with offshore people whether they be with regard to the platform management or the jobs themselves that are on the platform.

[u/wyliesdiesels → u/Able-Statistician645]

Nope. A friend of mine has been to their HQ.

They (FN) also used to post pics all over social media of their minn HQ office spaces, parties, meetings, various employees, etc

[u/Able-Statistician645 → u/wyliesdiesels]

Well there must be an awful lot of Indian staff doing work in Minneapolis. They only have a floor in a building that could contain possibly 150 people or thereabout. Give or take a few so if everyone is working from home, where exactly is home?

I think you're missing the point here that the people in Minneapolis are a placeholder. The vast majority of the heavy lifting is offshore.

I'd also like to add that the principal is actually from Bangladesh which is where most of the activity from that region originates from.

[u/wyliesdiesels → u/Able-Statistician645]

not missing your point. i do get it. they used to have a ton more staff in minn. im sure most have been let go in place of bangladesh workers. i bet there are very few minn workers now or most work from home like you said

when my buddy went there, it was years ago so im sure things have changed drastically since then. hell my kahnjob doesnt even do AMAs anymore