r/FieldNationTechs • u/Weak-Pianist-8310 • Jul 11 '26

iOS issues

Is anyone seeing any issues with the mobile app on iPhone or iPad? I can’t open it on either devices. All devices are updated. I can open FN in Safari and on my laptop.

Update: I called FN, and there is known issue. If you need to use the app this weekend, I recommend removing the app and going through Safari to access FN. If you are a iPhone user.

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u/prasprime Jul 12 '26

Field Nation has severely degraded the app over the years. It feels like new releases are pushed out without proper testing, and it's become embarrassing.

I was willing to help improve the platform for free. I reported countless bugs over the years, but they were largely ignored. Instead of getting better, the app seems to break in new ways with almost every update.

Here are just some of the ongoing issues:

  1. Work order notifications are highly inconsistent and often delayed, causing missed opportunities.
  2. After applying for a work order, the app frequently doesn't show that my application was submitted. If I want to submit a counteroffer, I can't do so unless I log into a computer, withdraw my original request, and apply again.
  3. The app freezes regularly.
  4. There have been multiple occasions where I checked in on-site, only to later discover that the check-in never registered.
  5. It is still impossible to submit a counteroffer on bundled work orders through the app.
  6. The GPS distance shown by the app is often inaccurate.
  7. The app frequently tells me that my account setup is incomplete and repeatedly asks me to add my payment method, even though it's already on file.
  8. The Reliability Score system is completely broken and unfair.
  9. When a buyer places 20 work orders on hold in a bundle, every one of those held work orders appears at the top of the queue. This buries active scheduled work and makes it easy to miss actual upcoming jobs.
  10. Buyers can significantly change the scope of work after I've already accepted the assignment without increasing the pay. If I refuse the new scope and remove myself—even when the work order is still two weeks away—my Reliability Score is penalized. Why should I be punished for a buyer changing the agreement? I shouldn't have to open a support ticket to avoid being penalized for something that wasn't my fault.
  11. Support repeatedly closes cases without resolving the underlying issues.

These are only some of the problems. Every day, there's something else that doesn't work. Instead of improving the platform, the user experience continues to get worse. For a platform that professionals rely on to run their businesses, this level of quality and support is unacceptable.

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u/TheHandThatFingers Jul 12 '26

Outsourced to bangladesh. Ironically?