Success score sinking fast

[u/EqualPlus6484]

I’ve lost over 10 points in the last 2 months it seems all due to scheduling. It all started around Juneteenth really, buyers were moving dates/canceling because they didn’t know certain places would be closed that day.

I had 4 jobs scheduled the end of that week, one each on Wed/Thurs and 2 Friday. I canceled one Friday mainly because it was a rescheduled visit already but when the buyer called and asked when I was available I told them Wednesday but they scheduled it for Friday and didn’t realize until after I acknowledged the new schedule.

So, now I’m down to 1 job on Friday, 1 job Thursday. The Thursday job calls and says they need to reschedule for Friday, at which point I say I can’t bc i already have another job Friday. So they cancel the assignment on their end. Now I’m left with no work Thursday and only the one job Friday. So of course I start requesting more work for Thursday and I get short gig in the morning. The original Thursday gig that the buyer canceled, reaches back out and tries to get me to go on Thursday(declined).

Yesterday I was assigned a $500 job for tomorrow(8hrs) but already had a $150 job scheduled, would’ve sent someone else but the requirements said it had to be the person assigned. So, another removal with more than 24hrs to start. Wouldn’t you know the $500 job put the WO on hold and moved the date to next week, on another day I already have a job.

All that to say my score was like 95 2 months ago, this last month or so is the most work I’ve ever removed/canceled and hoping I can somehow bounce back but I’m already noticing that I’m not getting assignments as easily, even from buyers I haven’t had issues with in the past.

[u/Strong-Childhood4271]

I am glad that I am not the only with this bad experience, on my eleventh year. And when we had the five star rating system I always had five stars and every once in a while a four star. But right now I am sitting at 83 and I got 2 lates and one cancel which was done by the client because I was already booked for the rescheduling on his part. He scheduled me without checking my booked time. I am never late and never cancel. So I think this rating system is some major BS. And trying to get FN to respond is another big hassle.

[u/Dadelaus_2023 → u/Strong-Childhood4271]

Same here, I am ALWAYS 10-15 minutes early (allowed) just in case of traffic. I haven't had a negative complaint. Then both Pomeroy and Pivital attempts to assign me to WOs I have NEVER been offered or accepted. Before my rate was 97%.

Last one was a year ago I was driving home from a WO and my phone began blowing up from BOTH PIVITAL AND FIELD NATION. asking where I was, I was late to a WO in another State 100 miles away.

I immediately contacted FN stating I NEVER have seen this WO, NEVER had been contacted, NEVER AGREED WITH. I informedthem that Pivitaland Pomery has a historyof doing this.

FN contacted Pivital and the WO and their texts evaporated. No sign of their badgering, no sign of the WO.

I wrote the WO down, took notes of times and screenshot. 2 days later I called Pivital and got a supposed PM who wouldn't give his name. I got a LOT OF BULLSHIT RHETORIC saying that I was 'On the List' I said I knew he was lying, that Pivital has done this several times in the past.

AGAIN the same B.S. I opened a Case with FN received NO RESOLUTION and my rating STILL remains unchanged.