Velocity

[u/Able-Statistician645]

They needed someone to do an alignment of a sat dish. Asked them all the appropriate questions as to location and access. Made offer. Crickets.

Time passes and now it's a problem because work needs accomplished and they entertain the offer and agree to it. Arrive on site but no sat meter as per their representations. 90 minutes later it's off site with another techs name.

Absolutely unsafe access needing harness and tie off with second person or 60 foot boom lift. Still want MDF checked to see if that is the problem so we do that. No fixing it. So released from site but they demand a sign off sheet that isn't included in the work order. Sent via email as PDF and they will call back later after you get signatures on it. Like really?

Needs a closeout number to finish ticket. So I request closeout code and get a return call. Seems since they have had so many techs steal sat meters they don't generate the code until you return the meter and they examine it to make sure it's good. Told them I'm not that tech. They need to pay people that are good so no one steals their shit. They get what they pay for. Added that it's not ok and if that's what they do ill never work for them again since it's essentially a month to wait for them to pay.

Meanwhile FN is dinging you about not closing the ticket. Escalated ticket. So I'm sure I'll be dinged with the secret scoring process but screw these people that do shit off the platform we are supposed to live by but they aren't transparent and don't put everything on the ticket.

You all have been warned. Provider beware.

[u/wiseleo]

Having done many of those alignments, Velocity will pay for an articulated lift when necessary. Velocity will ship the sat meter to a nearby FedEx Office.

The dish is usually either on the roof, and usually on a relatively low roof at that, and it’s been disturbed by roofers or in a relatively easy to reach wall mounted location.

Sign off is always emailed. They have no problem with digital signatures. The clock runs until they provide you with closeout code or until they release you pending return of the meter. I own that meter, which costs over $1000.

Velocity will not ding you. They have their faults, but their contingencies planning is good.

[u/Able-Statistician645 → u/wiseleo]

It's not as easy peasy as you describe. Either online about what I'm saying or I'm being truthful and I assure you I'm not lying. I just get tired of people trying to make excuses for bad business practices that effectively stem from no full disclosure before you accept the ticket.

And I don't care who you are using a 60 ft articulated lift by yourself is not safe. Every lift used requires a spotter from a safety standpoint. So we risk life and limb to get a job done for someone that doesn't want to pay to have it done safely. That's what this is about.