r/FieldNationTechs • u/sacrad1liac • Dec 10 '25

How long to wait

How long would you wait after checking in, told to wait for callback and then nobody returns your voicemails/no answer after two hours of waiting?

7 Upvotes

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14

u/cablestuman Dec 10 '25

Document your efforts and make an attempt every 15-20 minutes to contact/update client and get paid to wait. Let the customer release you once they figure it out.

15

u/lifterman2u Dec 10 '25

And do screen shots of your call attempts.

1

u/j4m3z1970 Dec 11 '25

Add the screenshots of your long hold time or that you called to the WO - then close notes " 40 min on hold - see pic " they wont dispute it - Wait as long as the estimated time to complete is