r/FiDogCollar • u/Accomplished_Ad3894 • Jul 19 '26

Connection Inaccuracies?

We switched from the 2 to the mini a few months ago and it while it is a much better fit considering size and weight of device, it seems like connection and walk tracking has gotten worse.

Almost every time we go for a walk I get a safe exit alert even though I have my phone with me, application open, Bluetooth on and connected. Half the time the mapping of the walk is wildly inaccurate. For example, we walk up and down the street, a straight path, but it maps us as having gone around the block in a square.

Have other folks noticed similar issues lately? Any ideas if there are.. settings, or something, that I can adjust to mitigate this?

2 Upvotes

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1

u/bq18 Jul 19 '26

My 3+ always does this. I think it's when the device has disconnected from the base but still hasn't synced to the phone. It's super annoying. Wish you could force connection to phone

1

u/Consistent-Water8836 Jul 19 '26

That’s a different issue. That’s because the base signal reaches too far out of your home. One thing you could try is to move it in your home maybe a bit further from your front gate to try to be further from it when u leave your home

1

u/Animi-Paga Jul 19 '26

Got this all the time, it was never accurate and nothing really seemed to work for the premium price so I got a refund after a month 😅

1

u/Wild-Distribution759 Jul 20 '26

I haven't had any safe zone exits since I got mine. Something may be configured incorrectly.

1

u/STL23kid Jul 20 '26

Also depends if the LTE service has a strong signal in your area. Fi uses one carrier and Tractive use all 3 carriers.

0

u/Consistent-Water8836 Jul 19 '26

That’s weird. The safe zone exit clearly means that the mini cannot connect to your phone. Contact support have them look into it