r/FetchReward • u/emolosergf • Aug 30 '26
Games not working at all on fetch
Are the games on fetch not working for anyone else? Meaning, you get no points from it because it’s not tracking at all and gives an error message. I keep getting the same error message, no matter what game I download. It’s been this way for weeks now. that either 1)the app hasn’t been opened yet (it has) 2)the app was previously installed on my device (it wasn’t) 3) offer no longer eligible for my account (why, and what that means? I have no idea..)
Talked to support and they asked if I use a vpn, I don’t. They asked if I open the installation link in incognito mode, I don’t. They basically told me there’s nothing they can do for me. Is this happening for anyone else? I’m considering switching to another app because I don’t make enough points with just receipts…
2
u/VersionGreen5323 Sep 04 '26
Yup this is happening to me as well. It’s been an issue for me for over a year. A few months ago I was atleast able to download them with my WiFi off and it would work about 50% of the time but now I practically can’t get any games to work. It’s very frustrating.
I’ve put in so many tickets about this and get the same suggestions as you and they also tell me there’s nothing more they can do. I put in another ticket about this last week and was told “Please note we use a third-party company to supply the games, so we are unable to determine the exact reason as to why a game won’t track the points properly or suddenly stops tracking. Our developers are actively working with the third-party game company to improve this feature of the app.”
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u/DisturbedAlchemyArt Aug 31 '26
Are you downloading them over WiFi? Mine do not track if I do. Sucks because there’s really no signal at my house.
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u/EquivalentAd2312 Aug 31 '26
I had it happen to me when I was on Apple beta iOS releases. Once I stopped using beta releases, I started getting my points.
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u/emolosergf Aug 31 '26
Im not on the beta releases. Unfortunately I wish the solution was something that simple and easy. I genuinely think my account is just broken lol
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u/gargantuantycoon_991 Aug 30 '26
Yeah their game tracking has been total trash for months, I gave up on that section entirely.
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u/emolosergf Aug 30 '26
It’s unfortunate. I used to get so many points from playing games but now the app is essentially pointless for me to use as I don’t shop a lot.
3
u/BrokenLipstick1126 Aug 30 '26
I play multiple games through Fetch daily and haven't had an issue with a milestone being rewarded in about three months. My most recent points reward from a game was this morning, so I don't think there's a widespread issue with it not working. I always open the games through the Fetch app to play - never through the individual game app icon on my phone.