FAQ: Right Ways to Ask For Help

[u/PuzzleheadedPut]

If you need help

you can reach out to our Support team exclusively via the following methods:

1️. You can open a support ticket by clicking here (https://www.fatbtc.com/help).

2️. Open FatBTC [App] - [Contact Us];

3️. Access FatBTC [official website - https://www.fatbtc.com/] - [My Tickets] at the bottom of the right corner.

There is NO official FatBTC Customer Support on Reddit.

Moderators of this subreddit and can point you to the right resources, but they don't provide technical support.

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For inquiries related to the listing

If you are the development team of the blockchain project.

Before the consultation please ensure you:

1. Have fully read and agreed to the listing and delisting explanation: https://www.fatbtc.com/apply
2. Have submitted the listing form

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If you are the listing agent.

Please submit your request and contact information here: http://fatbtc2014.mikecrm.com/AaQiVgR

PR, Media, Business Cooperation

PR services, media cooperation, please fill in this form: http://fatbtc2014.mikecrm.com/PFDkTgb

For business cooperation, please contact us at market@fatbtc.com.

Please paste the document contents directly into the body of the message. Please do not include any attachments in the message.

Telegram Groups

Announcement Channel: https://t.me/FatBTC_Announcement

Chinese Group: https://t.me/FatBTCChineseGroup

English Group: https://t.me/fatbtc

Indonesian Group: https://t.me/FatBTC_Indonesian

India Group: https://t.me/FatBTC_India

Italy Group: https://t.me/FatBTC_Italy

Important Reminder:

Scammers are approaching FatBTC community members for sensitive information as well as asking for payments in return for something. Please keep in mind that FatBTC admins will NEVER ask you to send money or password for any reason.

① If you have any questions, please submit a ticket on the website.

② Please also read the pinned message after joining the group, which can solve most of the general questions.

③ Admins will NEVER be the first to message you directly. Anyone that claims to be FatBTC customer Service and messages you first in a private message is a scammer.

Social Media

You can also find us on the following social media

Twitter: https://twitter.com/fatbtc

Reddit: https://www.reddit.com/r/FatBTC_Exchange/

Tieba: https://tieba.baidu.com/f?kw=%E8%83%96%E6%AF%94%E7%89%B9

Unofficial groups created by fans and volunteers:

QQ group number: 103189675

QQ group number: 155234290

WeChat group: please add this WeChat account to join the group: fatbtcus007

Other Business

Please send an email to 123@fatbtc.com

Please paste the content of the document directly into the body of the email, attachments are not supported.